Service Receptionist/Appointment Coordinator

Century Ford Mt Airy is seeking a friendly and dynamic Service Receptionist/Appointment Coordinator to join our team in Mount Airy, MD. As the first point of contact for our customers, you will play a key role in answering inquiries, scheduling appointments, assisting with car service questions, and managing customer complaints to ensure a superior customer experience.

Responsibilities

• Greet customers, answer inquiries and assist them with their vehicle service needs over the phone


• Make appointment service schedules; maintain and update customer information


• Maintain accurate records of service jobs and customer complaints


• Provide superior customer service ensuring customer’s satisfaction and build customer loyalty


• Work with technicians and service advisors to coordinate appointments, repair times, and customer follow ups


• Maintain overall neatness of service reception area and ensure necessary supplies are always available


• Assist in scheduling of shuttle services

Requirements

• Previous experience in customer service and retail environment


• Ability to work in a fast-paced environment with multiple concurrent tasks


• Strong verbal and written communication skills


• Analytical thinker with strong problem-solving skills


• Ability to establish and maintain positive relationships with customers and colleagues


• Solid proficiency in computers for data entry and order processing


• Knowledge of service system is an advantage

Dealership experience and CDK operating system experience preferred, but not required.

Benefits

• Competitive compensation of $17.00 per hour, paid weekly


• Potential to earn performance-based incentives


• Comprehensive benefits package including medical and vision insurance


• 401K with company match


• Company discounts


• Paid time off

About the Company

Century Ford Mt Airy is committed to providing outstanding service and equal employment opportunities. Our policy is to offer equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status.