Service Represenative

Delaware Elevator is expanding, and we’re looking for a detail-oriented and customer-focused Service Coordinator to join our team. This role is the hub of communication between our customers, service technicians, and management team. If you’re organized, thrive in a fast-paced environment, and enjoy problem-solving, this is your chance to grow with a company that values people as much as performance.

Role & Responsibilities

As a Service Coordinator, you will:

• Communicate with customers to assist with service requests


• Act as the main contact for Service Technicians in the field


• Create and manage service call tickets using our Total Elevator Service database


• Schedule and track Fire Recall testing


• Develop strong relationships with customers, technicians, managers, and coworkers


• Assist Service Management with additional tasks as needed


• Cross-train in other functions to broaden your skills

Preferred Skills & Qualifications

• Excellent phone, email, and in-person communication skills


• Strong decision-making and problem-solving abilities


• Outstanding customer service skills


• Proficient in Microsoft Excel and Word; willing to learn specialized software (Total Elevator Service)


• Highly organized, punctual, and dependable


• Bachelor’s Degree is recommended, but not required

Why Join Delaware Elevator?

We don’t just offer jobs — we offer careers. In return for your hard work and dedication, you’ll receive:

• 100% employer-paid medical, dental, and vision for employees (50% for dependents)


• 401(k) retirement plan


• Disability and life insurance, AFLAC, wellness programs, and member discounts


• Paid vacation and holidays


• Opportunities for professional growth and advancement within a thriving company

Apply Today

If you’re ready to bring your skills to a company that values teamwork, customer service, and professional growth, we’d love to hear from you.

AA/ EEO

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