Service Representative

Veritas Press is a Christian organization dedicated to providing the best classical Christian educational materials and services anywhere while delivering an outstanding customer experience. We are seeking dedicated, customer-focused individuals to join our seasonal team, with the possibility of a more permanent position.

We require consistent availability to work at least 20 hours per week during our regular business hours. Our business hours are currently 8 am to 5 pm Eastern time, Monday through Friday. During the summer, hours extend to 6 pm Monday through Thursday. The position requires at least 4-hour blocks on 5 business days. Future opportunities for evening hours to support our international team may become available.

Description:

As a Service Representative at Veritas Press, you will play a key role in providing top-notch service to our valued customers. You will be the frontline representative, handling inquiries, resolving issues, and ensuring customer satisfaction. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we want you on our team!

Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and chat.


2. Provide accurate and helpful information regarding products, services, and policies.


3. Handle and resolve customer issues, complaints, or concerns professionally and efficiently.


4. Process orders, returns, and exchanges accurately and on time.


5. Collaborate with other departments to provide complete solutions.


6. Maintain detailed and accurate records of customer interactions and transactions.


7. Contribute to a positive, collaborative team culture focused on customer satisfaction.

Qualifications:

1. Customer-focused with a positive, empathetic attitude.


2. Excellent written and verbal communication skills.


3. Strong problem-solving skills and attention to detail.


4. Ability to adapt to changing processes and work in a fast-paced environment.


5. Proficient with basic computer applications and comfortable using customer service software.


6. Prior customer service experience is a plus.


7. Knowledge of Veritas Press and Veritas Scholars Academy is a plus.


8. Bilingual (English/Spanish, English/Portuguese, or English/Mandarin) to support domestic and international families is a plus.

Physical Demands:

1. Standing or sitting for long periods.


2. Extensive typing on a QWERTY-style keyboard.


3. Extensive viewing of lighted computer monitors.


4. Speaking and hearing.

Education:

1. Some college education is preferred.


2. High school diploma or equivalent, which may be waived for talented, classically educated students.

Instructions:

• Be sure to answer all questions marked with an * on the application; they are required.


• If you're not sure of any of the other answers, leave them blank.


• Please upload your resume in PDF format.


• In the Cover Letter section, please write us a brief note to tell us why you're applying. It can be as formal as you want; we want to get to know you.


• After you submit your application, you cannot edit it.


• If you close the application without clicking the SUBMIT button, your details will not be saved, and you will have to start over.