Service Sales Engineer

About Us:

At Johnson Barrow, we believe that our strength starts with a passion for excellence. Our 50 years of innovation allows us to be one of the most established and respected HVAC organizations in the Pacific Northwest. We are proud to be on the cutting edge of system technology, which is extremely critical in today's energy conscious market. By continually striving to foster a positive, supportive culture, we not only hold ourselves to the highest standard for our customers but enjoy and take great pride in the work we do!

Job Summary:

We are seeking an experienced and dynamic Service Salesperson to join our team. The ideal candidate will be responsible for driving sales of service and maintenance contracts, and after-sales services to both new and existing clients. The Service Salesperson will play a critical role in building and maintaining strong customer relationships, identifying business opportunities, and ensuring the satisfaction of our clients through exceptional service offerings.

Key Responsibilities:

• Sales Generation:




• Actively pursue new business opportunities by identifying potential customers and understanding their service needs.


• Develop and present tailored service solutions, including maintenance plans, equipment retrofits, and after-sales support packages.


• Meet or exceed monthly and quarterly sales targets for service contracts and other related products.




• Customer Relationship Management:




• Build and maintain long-term relationships with clients, ensuring ongoing customer satisfaction.


• Provide clients with regular updates, follow-ups, and support to ensure they are maximizing the value of their service agreements.


• Address any customer concerns or issues with professionalism and efficiency, ensuring prompt resolution.




• Market and Product Knowledge:




• Stay up-to-date with industry trends, competitors’ offerings, and changes in technology that could impact service offerings.


• Maintain a comprehensive understanding of the company's services and represented equipment, including features, benefits, and pricing models.




• Proposal and Contract Management:




• Prepare and present detailed service proposals and quotations to clients.


• Enter opportunities into our Field Service software to log and track open opportunities.


• Negotiate terms and conditions of service contracts, ensuring mutual satisfaction.


• Manage the complete sales cycle, from lead generation through to contract signing and post-sales follow-up.




• Collaboration and Reporting:




• Work closely with the operations and technical teams to ensure that customer expectations are met or exceeded.


• Provide regular reports and updates to the Service Director on sales performance, pipeline development, and market insights.


• Attend sales meetings, training sessions, and workshops to enhance skills and knowledge.

Qualifications:

• Proven experience in sales, preferably in service-oriented industries such as automotive, HVAC, IT, or industrial equipment.


• Strong understanding of after-sales services, maintenance plans, and service contracts.


• Excellent communication, negotiation, and presentation skills.


• Ability to build and nurture client relationships and provide exceptional customer service.


• Goal-driven with a track record of meeting or exceeding sales targets.


• Proficiency with CRM systems and Microsoft Office Suite.


• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in selling technical or industrial services.


• Familiarity with the local market and industry-specific trends.

Compensation: $80,000/year + Commission

Johnson Barrow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.