Service Sales Engineer

Job Title

Job Description

About Vanderlande
Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees.

A Service Sales Engineer II is a technical sales professional who supports sales of complex products and services by providing technical expertise, building customer relationships, and supporting the sales team while contributing to company’s goals and objectives. 

Responsibilities:

• Be “Customer-Centric” while adhering to company policies, processes, and culture.

• Increase value within the company while providing value back to customers during their lifetime with the company.

• Collaborate with Business Development Managers, department colleagues and internal stakeholders in generating new service business and ensuring growth of existing accounts.

• Read, understand, and interpret RFP documents (written requests, specifications, requirements, and layouts)

• Support translating needs contained within Request For Proposals (RFP’s) into Service solutions while supporting the evaluation of technical conformances, non-conformances, functionality, business needs, cost, and risks.

• Collaborate on the Service solution conceptualization and design phase together with Sales and Sales Consultants, while ensuring adherence to established specifications and standards.

• Support estimating the necessary manpower, labor costs, tools and equipment necessary for Site-based Services (SBS) in response to RFP’s.

• Support evaluating risks and contribute to the development of mitigation plans to be considered during live service operations.

• Support calculating costs based on analysis of service project specifications, schedules, historical data, and other inputs as needed from internal stakeholders.

• Assist with presenting material deemed for approval by company management at different levels according to company guidelines.

• Support the research, development, design and present (directly/indirectly) reports showing potential customers the cost benefit of purchasing company site-based services.

• Assist with project post-execution cost analysis to impact/calibrate future estimates.

• Use technical knowledge of product/service offerings to support and build sales.

Requirements:

• 3+ years of related experience in Project/Sales execution.  

• Familiarity with estimating and calculation skills.

• Proficient in the use of other Microsoft Office tools (Word, PowerPoint, Outlook, Visio, etc.).

• 2+ years of experience handling moderately complex projects collaboratively; independently manages tasks of limited complexity.

Preferred qualifications:

• Preferred bachelor’s degree in engineering, Construction, or related field and work experience.

• Experience in warehouse automation and/or material handling systems.

• Experience with logistical processes and system design.

• Knowledge of mechanical/electrical systems and technology.

Skills and abilities:

• Able to work effectively within multi‑disciplinary teams.

• Uses personal experience and judgment to make decisions, with occasional guidance from senior team members.

• Performs work with some direction and supervision.

• Customer Interaction — Participates in customer‑facing interactions with support from experienced colleagues.

• Possesses general understanding of conceptualization processes.

• Demonstrates acceptable emotional intelligence with continued development encouraged.

• Strong written, verbal, communication, and presentation skills.

• Work effectively in an exciting and fast-paced environment.

• Ability to support several projects simultaneously.

• Ability to work effectively in an entrepreneurial international organization, often working across organizational, geographic, and cultural boundaries.

Travel:

• Prepared to travel up to 20% domestically.