Service Sales Representative

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.

At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.

The Opportunity 

The Service Sales Representative must be detailed and customer service oriented and have excellent organizational skills.  Position requires a high level of correspondence with Service team, customers and vendors. Must be strong in Microsoft 365 applications and be able to work well with others in a fast-paced & high-volume environment.     

Responsibilities 

• Establish contact with prospects and qualify potential buyers by scheduling sales calls, following up on leads, and utilizing MPSW marketing strategies to maintain a high level of sales activity (including prospecting, first calls, proposals, budgets, etc.)


• Close sufficient sales to meet or exceed sales plan objectives


• Develop and maintain an active proposal backlog that will support achievement of sales plan objectives Develop estimates and proposals for projects to include equipment replacements and repairs and Preventive Maintenance (PM) agreements


• Develop a sales plan to include segmenting based on customer type, priority, and qualification of opportunities, and maintain customer visit records.  Effectively allocate time with the goal of meeting and exceeding quota requirements.  Assume account management responsibility (installation, training, etc.) to assure complete customer satisfaction.


• Develop technical skills to thoroughly understand the functionality of installed systems as they relate to overall building function


• Be knowledgeable of local and national codes, as well as customer-specific requirements, that drive specific system and building configurations


• Provide leadership and input to others as requested or required to assist in the accurate estimation, design, installation, start-up, commissioning, and training for Building Systems


• Communicate with external and internal stakeholders (i.e., Mechanical Equipment Sales, Controls Sales, Warehouse, Service Department, Engineers, Contractors, etc.) to ensure accurate and timely system design


• Actively participate in outside organizations associated within our Industry


• Develop and maintain sales and expense reports in a timely manner


• Data entry for proposed repairs and/or PM agreements into CRM (SalesForce, Linx, etc.)  


• Booking of sold proposals and/or PM Agreements to service department including turnover meetings and discussions with Service Sales, Service Management, and/or Service Dispatchers


• Track active, expiring, and expired PM agreements and send proposals for renewal 60-90 days prior to expiration of existing contract.  Ensure proper discussion with Customer for additional services, pricing levels, scope verification.  Verify existing agreement performance with Service Management and Service Dispatchers.


• Performs other duties as assigned


• Flexibility to work overtime/weekends, as required 

Level Descriptions 

• Level 1 – Must be able to achieve most objectives of this position.  Requires some supervision to ensure the proper tasks are being accomplished, that communication is adequate and timely, and in the correct manner (i.e. verbal, email, etc.)


• Level 2 – Consistent achievement of all objectives of this position.  Also provides mentoring and direct day-to-day supervision of Level 1 positions and/or Estimators.


• Senior – Highly experienced in this position.  Advanced awareness of customer needs, as well as the methods to solving them.  Exhibits a sold understanding of Mechanical Equipment, Services, and Special Systems.  Is the “go to” source for others and has a thorough knowledge of our customer base, our commitments to them, and the skill sets of our team.  May manage others within the Department. 

The Required Profile 

• Bachelor’s Degree in Engineering, Business or related field 


• Minimum of 3-5 years of Service Sales experience preferably in the HVAC industry


• Excellent initiative, and interpersonal communications skills and a demonstrated ability to influence others  


• Ability to prioritize, multi-task, deal with ambiguity and manage high volume projects


• Desire to grow professionally and possess an interest in establishing a career in equipment outside sales, must be people-oriented, customer service driven, sales driven and a team player


• Working knowledge of MEP consulting, architecture, design, CAD, general contracting, mechanical contracting, engineering, or construction industry a plus


• Strong computer skills in Microsoft 365 to include Word, Excel, PowerPoint, and Outlook

Other Skills/Abilities 

Strategic Skills

Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably.  Open to change and will try anything to find solutions.  Able to handle uncertainty and make decisions without knowing the whole story. 

Operating Skills

Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.  

Behavior Skills 

Ability to manage people and situations when conflicts arise.  Ability to seize opportunities with the drive to complete goals.   

Personal and Interpersonal Skills

Ability to establish and grow relationships with customers through effective verbal and written communication.  Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress.  Demonstrates integrity and trust through appropriate directness and truthfulness.  Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.   

Negotiating Skills

Ability to settle differences, compromise or reach agreement while avoiding argument and dispute. 

Presentation Skills 

Ability to communicate and transfer knowledge in a precise, concise, and logical manner.  Demonstrates professional facilitation skills and has a professional presence.  

Environmental Requirements 

Will be  to work in an office environment and frequently in the field. 

Physical Demands 

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.