Service Sales Specialist

Description

Who We Are
Named one of the Best Places to Work in PA for three consecutive years (2022, 2023, and 2024), Berkshire Systems Group, Inc. (BSGI) has built a trusted reputation over the past 40+ years as a leading systems integration company. We specialize in cutting-edge fire safety, security, and communications solutions for commercial, industrial, and government clients. Our continued growth and innovation stem from our dedication to excellence and a passion for protecting people and property.

The Role: Service Sales Specialist
The Service Sales Specialist plays a key role within our Service Division, reporting directly to the Service Contract Manager. In this position, you’ll work with both new and existing customers to provide inspection agreements, contract renewals, warranty guidance, and service/equipment contracts for BSGI’s commercial fire alarm, sprinkler, security, and communications systems.

Based at our Shillington, PA headquarters, this is an excellent opportunity for a people-oriented professional who thrives in a fast-paced environment and is interested in the Life Safety industry. Due to our partnerships with public schools and government agencies, successful candidates must be able to pass comprehensive background checks. All necessary tools and training will be provided to set you up for success.

Who You Are
You are a motivated, personable, and dependable team player who is passionate about safety and service. You’re eager to grow professionally and make a meaningful contribution to a company that values integrity and continuous improvement. You bring strong communication skills and a proactive mindset, and you’re excited to build relationships and provide exceptional service.

Requirements

Key Responsibilities:

• Gather and analyze information to qualify bids
   
• Manage annual updates and renewals for service contracts
   
• Proactively follow up with clients to offer equipment/service solutions
   
• Provide timely responses to client inquiries and communications
   
• Prepare and present quotes for new and existing clients
   
• Draft, review, and track contracts and related documents
   
• Set up payment terms and billing schedules in accordance with company guidelines
   
• Offer support to the Service Contract Manager and team as needed
   
• Contribute to the overall success of the Service Division and BSGI as a whole
   

Location:
This position is based out of our Corporate Headquarters in Shillington, PA.

Qualifications:

• High school diploma or equivalent required
   
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
   
• Strong customer service and interpersonal skills
   
• Excellent verbal and written communication
   
• Ability to multitask and manage priorities effectively
   
• Detail-oriented with a commitment to thorough documentation
   
• One year of industry-related experience preferred, though we hire for cultural fit and train for success
   
• Basic mechanical aptitude is a plus
   

What We Offer:

• Competitive starting wages
   
• Paid Time Off (PTO) starting in your first year (prorated based on hire date)
   
• Holiday pay starting on day one
   
• Group medical insurance with two plan options
   
• Dental and vision insurance
   
• Retirement plan with company match
   
• Wellness program
   
• Paid volunteer opportunities (e.g., Meals on Wheels, food banks, blood drives)
   
• Company-paid life, short-term disability, and long-term disability insurance
   

 At BSGI, we are committed to our Behavioral Standards which provides an environment of mutual respect and is the basis for providing equal employment opportunities available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by municipal/state/federal law. BSGI/SAH, Inc. celebrates and supports the diversity among our teammates and believes it contributes to our success as a company.