Service Scheduler

Rock Hill Ford is the premier Ford Dealership in the Rock Hill, and surrounding areas.  We strive to welcome each person that visits or contacts our dealership and assist them with any needs they may have.  We are looking for a Service Scheduler to answer and distribute incoming calls and to perform a variety of administrative and clerical tasks.

As a Service scheduler you will welcome guests and greet people who visit the Service Department. You will also distribute and redirect phone calls.  You will schedule customers based on the service departments needs.

Rock Hill Ford is apart of a larger automotive group called Krause Auto Group.  The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 16 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Nissan, Kia, Volvo, Honda, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 5 states (Georgia, South Carolina, North Carolina, Texas, and Florida)

What we offer: 

• Free Health Insurance option Available


• Dental, and Vision Insurance Available


• Short and Long Term Disability Insurance


• 401k with company matching contribution available


• Earned Paid Vacations and Holiday Pay


• Immediate PTO Days upon hire start date


• Employee appreciation celebrations


• Career advancement opportunities, promote from within


• Employee Discounts on products and services


• Long term job security


• Paid Training

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  Answering, screening, and forward incoming phone calls for the Parts Department and Service Department
  
  


• Schedule customers based on guidelines set by service director.


• Call customers to provide vehicle service updates, or for next maintenance services.


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  Work cooperatively with internal teams
  
  


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  Communicate with callers and visitors in a professional, friendly, and efficient manner
  
  


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  Perform other clerical receptionist duties such as data entry, and transcribing.
  
  


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  Other duties as assigned
  
  

• Excellent listening/communication skills, outgoing and positive personality


• Proven work experience as a Receptionist, Front Office Representative or Customer Service Role


• Ability to be resourceful and proactive when issues arise


• Proficiency in Microsoft Office Suite and Google Suite


• Multitasking and time-management skills, with the ability to prioritize tasks


• Professional attitude with a customer service mentality and professional appearance


• Punctual nature and ability to handle schedule flexibility and dynamic work environment


• Valid driver’s license and clean driving record