Service Scheduling Coordinator

Do you have customer service, appointment scheduling, BDC (Business Development), or Call Center experience? Do you like assisting customers and being a helping hand for those in need?  At Sunset Ford, we're hiring an automotive Service Scheduling Coordinator to join our team and help meet the needs of our customers with scheduling service. 

This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

Service BDC Representative Benefits - We have ALL the reasons under the SUN to work at Sunset Ford!

• Work/Life Balance - Weekends Off


• 40 Hour Work Weeks


• 100% Paid Health benefits for employee - Health, Dental, Vision


• Retirement 401k Immediate and Automatic Enrollment


• Time off when needed


• Opportunity to grow your pay = 3 Performance Reviews within the 1st year of employment!!!


• Competitive Pay with experience


• Team Atmosphere


• Employee Discounts on Parts & Service


• Employee Pricing on New & Used Cars


• Referral Bonuses!


• Paid Training and Certifications Transferable to any Ford store


• Opportunity to grow and advance!

Service Scheduling Coordinator and/or BDC Representative Responsibilities 

• Handle all incoming email, phone, text, and online chat leads related to service, body shop, and parts


• Responsible for making outbound calls to recent and potential service department customers


• Assist with coordinating means of transportation via Rental Cars, Shuttles, or Concierge Service


• Help contract customers in Rental Cars, prep vehicles for rent, and perform walk around vehicle check-ins


• Utilize CRM databases to track outbound communication with customers


• Calling customers to check on Customer Satisfaction with their visit, Safety Recalls, Appointment Reminders, and other types of calls


• Educate self on latest service & product offerings, including pricing and monthly specials


• Be available to respond to email inquiries in a professional, well-spoken manner


• Prepared to interact with customers via phone calls every day (similar to call center processes)


• Direct customers to product information resources, including those available on the internet


• Check email frequently and respond to inquiries immediately

Service BDC Representative Qualifications

• Strong verbal and written communications skills


• Tech-savvy and experience with a CRM or the ability to quickly learn new software


• Time management, prioritization and multitasking skills with the ability to manage a high workload


• Team player attitude


• Willing to submit to a pre-employment background check & drug screen


• Clean driving record and valid driver’s license


• Able to multitask


• Must be able to type very fast


• Previous appointment scheduling and customer service experience is preferred


• Prior automotive experience is preferred

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.