Service Shop Dispatcher - Internal Advisor

Chevrolet of Milford is seeking an experienced Automotive Bookkeeper/ Dispatcher/ Warranty Clerk ! At Chevrolet of Milford, being family-owned has its rewards. We operate on a set of standards that you won’t find at other dealerships in the area. We attract and employ the finest professionals in the business by actively investing in our company and our associates. We provide ongoing training and support to keep our associates at the top of their game. We're seeking a Dispatcher to manage the service workflow in our dealership's service department.

******MUST HAVE AUTOMOTIVE, DEALERSHIP EXPERIENCE NON QUALIFIED CANDIDATE WILL NOT BE CONSIDERED******

In this role, you will be mainly responsible for:

The primary role of the Booker / Dispatcher is to dispatch work to the shop in an effective and efficient manner, also look up and code warranty repairs and invoice paperwork. This position will effectively and efficiently assist in the development and direction of the service team to drive the growth of revenue, technical productivity, and quality assurance and to promote a high level of customer satisfaction.

THE SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING EXPERIENCE:

• AUTOMOTIVE TECHNICAL EXPERIENCE IS A MUST


• DISTRIBUTE WORK TO TECHNICIANS BASED ON SKILL LEVEL 


• FOLLOW UP WITH TECHS ON STATUS OF REPAIRS 


• MUST HAVE A STRONG LEADERSHIP SKILLS


• MUST HAVE AUTOMOTIVE KNOWLEDGE!


• REYNOLDS & REYNOLDS A MAJOR PLUS


• STRONG MS EXCEL SKILLS, TEXT, EMAIL A MUST


• NEEDS TO BE DETAILED ORIENTED


• MUST BE A TEAM PLAYER


• ORGANIZE AND PRIORITIZE SERVICE WORK


• ASSIGN WORK TO TECHNICIANS AND MANAGE SHOP FLOW


• KEEP SERVICE ADVISORS UPDATED ON WORK FLOW


• ENSURE ACCURATE DOCUMENTATION AND COMMUNICATION TO GM / DEALERSHIP STANDARDS


• PRIORITIZES AND CONTROLS ALL COMEBACKS TO ENSURE PROPER AND PROMPT ATTENTION


• REVIEWS JOB STATUS FREQUENTLY


• BOOK TECHNICIAN FLAT RATE TIMES


• REVIEW WARRANTY ENTRIES, REVIEW WITH SERVICE MANAGER


• HAVE EACH REPAIR COMPLETED RUN THROUGH QC

Schedule:

Monday - Friday, 7 am - 5 pm, with occasional Saturdays for month end

Benefits:

• 401(k)


• Health, dental, and vision insurance


• Paid time off