Service Shop Lead

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience

• Every customer interaction is an opportunity to exceed expectations


• We focus on making every visit memorable, personalized, and impactful

• Having a Team-First, Winning Mentality

•  We succeed together by supporting one another and celebrating team wins.


• Collaboration and unity drive our performance and customer experience.

• Learning and Adapting to Constant Change

• We embrace growth, innovation, and feedback


• Change is not a barrier–it’s a catalyst for improvement and excellence

• Taking Pride in Our Work and Thinking Like Owners

•  Every task matters, and we take full responsibility for the results.


• Ownership means accountability, care, and drive to go above and beyond.

• Expecting Honesty and Integrity in All That We Do

•  Trust is the foundation of our relationships–with customers and with each other.


• We act with transparency, fairness, and respect at all times.

Responsibilities: 

• Grow labor sales through quality and efficient service and assembly of customer and store equipment, including: bicycles, exercise machines, snowboards, skis, hockey skates and sticks, baseball gloves and bats, golf clubs, racquet sports, paintball markers, etc.


• Maintain safety standards in the service shop, including the ability to fill CO2 and compressed air tanks for paintball markers, sharpeners, knowledge of age requirements, and restrictions


• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals


• Ability to communicate with different associates on product needs and maintenance


• Leads productivity, cleanliness, and safety in the service shop


• Orders parts and needed supplies within budget


• Ability to communicate with different types of personalities 


• Maintain accurate and detailed records for store and customer equipment


• Provide exceptional customer service at the service shop counter while efficiently and accurately checking in and out merchandise, and promoting the Scheels Visa program to the customer


• Create a training plan for new associates and monitor continued training for all shop associates


• Ability to work a varied schedule to include weekends, evenings, holidays, and scheduled training meetings
  
  

Compensation: $20.25 per hour

Education & Experience:

• The ideal candidate will have a high school diploma or general education degree(GED), 1-3 months of related experience or training, or an equivalent combination of education and experience. 


• Must possess a valid driver’s license and be an approved driver through DOT & Scheels driving standards


• Must be at least 21 years of age

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Very heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for heavy work.

Scheels cares about the health and safety of our Associates.  Leaders are expected to enforce all safety policies and procedures.  Encourage associates to report any safety concerns, near misses, or incidents. 

Benefits:

At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage—including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.) 

Learn more about what it means to be an owner at SCHEELS on our Careers Page.

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.