Service Shuttle Driver

Service Shuttle Driver

Summary

Receives customers and assists them by performing the following duties.

Essential Duties

• Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions and directs them to the appropriate person.


• Assists with service traffic flow and parking.


• Determines if customers coming into service have an appointment. Records customer's name, VIN, tag number, mileage and existing vehicle damage.


• Assists with duties at the service counter.


• Drives vehicles to and from service lane, service stalls, and parking lot as needed.


• Drives customers to their homes or places of business and picks them up after their vehicle is repaired.


• Uses good judgment and safe driving skills.


• Keeps a timely shuttle route.


• Assists passengers getting in and out of vehicles.


• Keeps a record of trips including names of passengers and destination or pick-up point.


• Notifies dispatcher or service manager of any servicing the shuttle or loaner vehicles may require, such as oil changes, tires, cleaning and general maintenance.


• Maintains the shuttle and loaner vehicles, making sure they are kept clean.


• Maintains a clean and safe service drive area, free of dirt, water, leaves, snow etc.


• Maintains a professional appearance.


• Other tasks as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• No prior experience or training.


• High school education; or up to one month related experience or training; or equivalent combination of education and experience.


• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume and distance.


• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.


• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Valid Driver's License with clean driving record.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.