Service Specialist, Security

Description

Service Specialist Position Responsibilities

• Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug a variety of systems for more complicated problems; installs small projects as necessary.
• Identifies and resolves problems for most types of service calls.
• Completes accurate and detailed service reports for customer and DAC in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation, and/or database management and manipulation.
• Uses well-developed troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Provides technical support to end users and team members when applicable.
• Communicates with and works with the other members of the team consistently to improve overall operations of the Service Department and company.

Requirements

Service Specialist Qualifications

• High School Diploma Required
• Associates degree in Electronics preferred
• Minimum of 3 years of previous, relevant field service experience
• Experience in the construction environment preferred
• Excellent written and verbal communication
• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Solid technical skills and experience related to electronic security systems
• Programming skills and proven ability to troubleshoot problems and look for solutions