Service Superintendent

Description

Position Summary

The Service Superintendent plays a critical leadership role within the service department by overseeing and optimizing field operations within an assigned geographic service zone. This position ensures high-quality service delivery, project execution, safety compliance, and technical excellence. As a primary liaison between field technicians, clients, coordinators, and internal teams, the Service Superintendent drives operational efficiency, fosters talent development, and ensures exceptional customer satisfaction.

Essential Duties & Responsibilities

Technical Oversight

• Provide real-time technical support and troubleshooting to field personnel.
   
• Oversee management and allocation of tools, vehicles, and equipment.
   
• Ensure accurate and timely completion of service documentation and work orders.
   
• Identify and implement workflow and process improvements to increase operational efficiency.
   

Communication & Coordination

• Serve as a technical liaison for escalated client interactions in coordination with Account Concierges.
   
• Ensure effective communication between technicians, service coordinators, and sales personnel.
   
• Collaborate with Sales Representatives on time and material estimates for complex repairs (e.g., chillers, large boilers).
   

Technician Recruitment

• Actively recruit and evaluate skilled technicians through union halls, industry contacts, and online platforms.
   
• Conduct candidate interviews and assessments with focus on skills, reliability, and cultural fit.
   
• Support apprenticeship and mentorship programs to foster a strong talent pipeline.
   

Training & Development

• Partner with other Service Superintendents and leadership to plan and deliver technical training programs.
   
• Ensure all field staff remain up to date on required certifications and industry standards.
   
• Lead initiatives to identify and recruit high-level chiller and specialized system technicians.
   

Project Management & Supervision

• Oversee service projects within the assigned zone to ensure quality, efficiency, and profitability.
   
• Direct and coordinate daily technician activities to align with department goals.
   
• Manage project schedules and align labor/material resources for successful execution.
   

Safety & Compliance

• Promote and enforce company and regulatory safety policies (OSHA, local codes, etc.).
   
• Conduct routine site audits and job hazard analyses.
   
• Investigate safety incidents, identify root causes, and implement corrective actions.
   
• Maintain high standards of quality assurance and client satisfaction.

Requirements

Qualifications

• Minimum 5 years of supervisory or field leadership experience in HVAC service.
   
• Strong technical expertise in commercial HVAC systems, including chillers and boilers.
   
• Demonstrated ability to lead field teams and communicate across departments.
   
• Familiarity with safety regulations, building codes, and industry best practices.
   
• Experience in project management, estimating, and client relations preferred.
   
• Valid driver’s license and clean driving record required.
   

Work Environment & Physical Requirements

• Frequently travels between job sites and office locations within assigned territory.
   
• Ability to lift up to 50 lbs and work in field conditions including rooftops, mechanical rooms, and varying weather environments.
   
• Occasional after-hours or weekend work may be required for emergencies or project demands.