Service Supervisor

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We are seeking a Service Supervisor who will assist in leading the Hospitality Service Team. As a Service Supervisor, you will be responsible for ensuring the success of all programs while maintaining high-quality products and service levels. The Service Supervisor will report directly to the Service Manager and the General Manager.

What You’ll Do: 

• Supervise and participate in the setup, execution, and breakdown of all programming quickly and efficiently, and ensure that it is following the Program Execution Order


• Supervise the service team and support staff including setup, utilities, maintenance, and security


• Coordinate culinary service between the culinary team and the service team


• Monitor inventory and keep culinary informed of accurate counts


• Enforce all rules and regulations, and ability to carry out all safety and emergency programs


• Follow health and safety regulations and ensure the sanitation and cleanliness of service areas


• Be involved in and/or conduct ongoing training of service specialists to maintain standards of service


• Manage opening and/or closing inspection duties


• Maintain service cleanliness in front and back of the sit


• Ensure positive overall client satisfaction


• Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner


• Adhere to basic hygiene procedures and grooming standards


• Lead and perform duties of a service technician during the shift

What We Look For: 

• Minimum Bachelor’s Degree in Hospitality or related field preferred


• Minimum 2 years of progressive experience in a conference center or a related field


• Previous supervisory responsibility preferred


• Strong knowledge of service standards, and different service types


• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations


• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance


• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Compensation: 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $25.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

We’re Here For You: 

At Convene, you’ll receive:

Health and Wellness

• Excellent health coverage for you and your family starting day one


• 24/7 virtual care through Centivo Care


• Employee Assistance Program: emotional well-being and support for everyday life


• Fertility & family planning through Kindbody

Time Off and Work-Life Balance

• Generous paid time off plus time off for your birthday


• A Holiday closure each year to allow all employees to unplug and recharge


• Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

• 401K plan with company matching


• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

• Continuous professional and personal development support


• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives


• The opportunity to have a significant impact on your team and the business in the work that you do

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