Service Supervisor

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100^th anniversary in business.

DH Pace Company, Inc.  aspires to hire a Service Supervisor in our Colorado Springs office!  

This individual will effectively coordinate field employees to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment, can work well with external and internal customers, and be a forward thinker, apply now!

Job Responsibilities

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations


• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development


• Ensure workforce is efficiently managed to minimize negative labor variants


• Determine staffing levels and ensure compliance with company hiring, counseling/discipline, and termination policies


• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment


• Other responsibilities as assigned

Requirements

• Bachelor’s degree, highly preferred and a minimum of 2-3 years of management and leadership experience. An equivalent combination of education and experience can be considered


• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations


• Proven ability to implement process improvements


• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude


• Ability to effectively communicate with the customer and represent the company in a professional manner


• Possess an ability for technical applications and mechanical systems


• Must possess a Valid Driver’s License and good driving record

#PaceID3

Our benefit offerings include: 

• Medical, dental, and vision options: Available on the 1^st day of the month following your start date!


• Paid time off plan: 13 days accrued annually during your 1^st year; 16 days accrued during your 2^nd year!


• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


• Floating Holidays: Up to 2 floating holidays per year


• Competitive compensation: Including annual performance evaluations!


• 401k retirement plan: Including an employer match!


• Company paid: Life insurance, short-term disability, & long-term disability


• and more!

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)