Service Supervisor

We are looking for a talented Service Supervisor to join our team specializing in Service for our Operations Unit in Round Rock, TX.

In this role, you will make an impact in the following ways: 

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.


• Communicate repair plans clearly to Technicians, aligning them with customer quotes.


• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.


• Support Technicians with first-level assistance and escalate technical issues when necessary.


• Manage service logistics to ensure safety, quality, and efficiency in operations.


• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.


• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.


• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

To be successful in this role you will need the following: 

• Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Directs work: Providing direction, delegating, and removing obstacles to get work done.
• Ensures accountability: Holding self and others accountable to meet commitments.
• Manages conflict: Handling conflict situations effectively, with a minimum of noise.
• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
• Electronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.
  
  Education, Licenses, Certifications: 
  College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
  This position may require licensing for compliance with export controls or sanctions regulations. 
  
  Experience: 
  Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

• Safety Excellence and Safety First Mindset

• Customer Experience Ownership

• Manage / Supervise Service Technicians and Service Admins

Compensation: 

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.