Service Supervisor, Home Care

BAYADA Home Health Care is seeking a full time Service Supervisor for our Assistive Care State Programs office located in Brattleboro, VT. This position does require traveling within the larger Brattleboro area.

POSITION SUMMARY: This position includes a unique opportunity to act as a non-clinical employee field supervisor (where applicable), a client advocate, and a community resource in the Assistive Care State Program practice. You will work closely with the interdisciplinary office team to effectively monitor assist in client and employee satisfaction, the quality and safety standards of our personal care services and assist with social determinant issues that impact our client’s health and welfare.

QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion, excellence, and reliability


• LNA highly preferred


• Four year degree preferred; strong home health care experience will be considered in place of a degree.


• Demonstrated record of strong interpersonal skills


• Demonstrated track record of successfully taking on more responsibility with positive results and ambition to grow past current position


• Prior health care, and/or home or social service experience preferred


• Competence in basic PC skills required to perform job functions


• Must have reliable transportation

RESPONSIBILITIES:

• Travel within the service area counties is required


• Demonstrate and communicate the core values of BAYADA and The BAYADA Way


• Conduct supervisory visits of non-medical staff in the clients’ homes and in the community 


• Ability to establish positive supportive and trusting relationships with and among clients, field staff and colleagues and work collaboratively and effectively with an interdisciplinary management team


• Ensure field staff have completed all required competencies and documentation to provide required Homemaker and/or personal care assistance services


• Visit clients in their home as required to:
  
  
  
  • Obtain feedback and ensure client and employee satisfaction
  
  
  • Ensure care plan is carried out as written
  
  
  
  


• Report any service deviations or care plan requests from the client to the clinical manager and/ or client service manager
  
  
  
  • Identify and assist our client’s in resolving unmet social needs
  
  
  
  


• Document all pertinent situations and interactions with clients, families, physicians, case managers and other care providers, to ensure adequate coordination and continuity of service


• Develop community relationships and participate in outreach activities

Why you’ll love BAYADA:

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  Base Salary: $24 - $25 / hour depending on qualifications  
  
  


• BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.


• Newsweek's Best Place to Work for Parents and Families 2024


• Newsweek Best Place to Work for Women 2024


• Newsweek Best Place to Work (overall) 2024


• Newsweek Best Place to Work for Mental Wellbeing 2024


• Glassdoor Best Places to Work 2018 and 2019


• Forbes Best Places to Work for Women 2020


• Paid Weekly


• Mon-Fri work hours


• AMAZING culture


• Strong employee values and recognition


• Ability to help build and develop team


• Growth opportunities


• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program


• To learn more about BAYADA Benefits, click here