Service Supervisor TN/KY

1.     Oversees all elements of job and contract management, including manpower scheduling, material procurement and/or cost control.  Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction.  The position may be office-based or field-based.

2.     Responsible for maximizing safety and quality assurance on all assigned projects.

3.     Maintains good customer relations, includes prompt response to customer requests and maintaining frequent customer contact.  Conducts annual customer satisfaction surveys to measure and track customer satisfaction levels.  Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

4.     Responsible for the administration of jobsite services, and/or colleagues who support estimating, pricing, quoting, order processing, payroll processing, service billings and collections.  Carefully monitors all financial aspects at each step of the project (costing, invoicing, billing time, revenue, margins, etc.)

5.     In collaboration with Sales, ensures timely contract renewal process is in place.  Cultivates and maintains existing accounts and actively pursue new service and system expansion opportunities with existing service base.  Ensures renewals for expiring contracts for accounts without an assigned Account Executive.

6.     Effectively communicates project requirements to project team and wider organization as and when required, and maintains accurate and up to date records of job status, job changes, material flow and other control records necessary for processing of internal and external reports.

7.     Supervises colleagues in a manner that maintains morale, skills proficiency and productivity.  Recruit and hire colleagues as required.  May perform limited range of managerial responsibilities including but not limited to:  mentoring, coaching and developing colleagues; planning, assigning and directing work; performance management; project budget.  May oversee subcontractor selection process and performance.

8.     Performs other duties and responsibilities as requested or required.