Service Support Analyst (locals only)

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job details mentioned below:

​Title: Service Support Analyst (locals only)

Location: Raleigh, NC

Duration: ​12 months contract

Client: Direct Client

Description:

Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.

Description (including, but not limited to):

1. Technical assistance, support, and advice to end users for hardware, software, and systems

2. Hands-on technical and functional assistance to business and technical users

3. Remote technical and functional assistance to business and technical users

Required Skills:

• Respond to incoming telephone or email inquiries and request for assistance.

• Ask and answer questions to identify problems, categorize issues, prioritize work and provide advice to end users.

• Determines the most effective manner to resolve client's issues. Consults with other staff when necessary.

• Determines the most effective manner to resolve client's issues. Consults with other staff when necessary.

• Records, update, and assign tickets within Remedy Ticket System.

• Resolve level 1 request such as password resets. Elevates complex and/or high priority problems to the appropriate support groups

• Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

• Provide level 2 support assistance as needed. This includes installing software, imaging computers, application testing, and hardware replacements.

All your information will be kept confidential according to EEO guidelines.