Service Support Coordinator

We are looking for a motivated and customer-focused individual to join our service team as a Service Support Coordinator. This role is responsible for providing exceptional customer service while supporting the daily operations of the service department. The ideal candidate thrives in a fast-paced environment, can multitask effectively, and aligns with our company core values and team culture.

Responsibilities

• Answer incoming phone calls and direct customers appropriately 
• Schedule and confirm service appointments 
• Greet customers and assist with service check-in/check-out processes 
• Process customer payments and cashier transactions 
• Assist with warranty-related calls, follow-up, and paperwork 
• Maintain accurate customer and service records 
• Communicate effectively with service advisors, technicians, and customers 
• Help manage workflow and customer communication during high-volume periods 
• Perform general administrative and office support duties 
• Other duties as assigned 

Qualifications

• Excellent customer service and communication skills 
• Strong organizational and multitasking abilities 
• Ability to remain professional and positive in a high-stress, fast-paced environment 
• Strong attention to detail and follow-through 
• Team-oriented mindset with a willingness to help where needed 
• Basic computer and office software knowledge 
• Previous receptionist, cashier, administrative, or automotive experience preferred but not required 

What We Are Looking For

• A dependable, energetic, and professional team player 
• A person who can adapt quickly and handle multiple priorities at once 
• Someone who enjoys helping customers and supporting a team environment