Service Support Representative - Full Time

Description

Job Description Summary:

Responsible for supporting the service function of Block Imaging Parts and Service. Receive incoming service calls and input information so that repairs can be coordinated for our client’s service plans. 

We are looking for a full time Service Support Representative to work at our Holt, MI location. 

Essential Functions and Job Duties:

• Receive and manage incoming service calls from clients 
• Develop creative solutions to resolve problems 
• Denying service when appropriate and offer other solutions when appropriate 
• Initiate follow up calls to ensure customer satisfaction 
• Pursue established goals for program profitability 
• Working respectfully, cooperatively, and professionally with others in the best interest of the company 
• Handling any other duties as assigned

Requirements

Role Competencies:

• Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner 
• Desire to solve problems using initiative and critical thinking skills 
• Capable of building positive working relationships with team members, customers and vendors • Ability to be flexible and resolve situations with confidence and mature leadership 
• Solution-oriented professional who treats others with dignity and respect 
• Team player who will foster communication among teams and share success 
• Experience in delivering and demanding a high level of customer service 
• Experience in Microsoft Office in Excel, Word, and Outlook
• Sales Skills: Ability to persuasively sell products, services, and ideas
• Personal Skills: Ability to be assertive and make decisions 
• Computer Skills: Proficient in Excel, Word, Outlook, keyboarding, and internet experience is preferred. 
• Organizational: Ability to organize and file both paper and electronic documents 
• Communication Skills: interpersonal, negotiation, telephone, writing, and listening 
• Analytical skills with the ability to evaluate need, identify options, and negotiate price 
• Ability to work independently and make business related decisions 
• Problem Solving 
• Maintaining confidentiality 
• Ability to maintain quality work under pressure situations and/or deadlines

Cultural Fit:

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Education or Relevant Experience:

Education: Associates degree or equivalent preferred 

Experience: Preferably 1-3 years’ experience in a customer service setting  

Supervisory Responsibilities:

This position requires only self-supervision.

Minimum Physical Expectations:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.

• Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting. 
• Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
• Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
• Physical activity that requires keyboarding, sitting, phone work and filing.

Travel Requirements:

N/A

Work Environment Expectations:

Temperature, noise level, whether the job is inside or outside, and other factors that will affect the person’s working conditions while performing the job.

• Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
• Physical activity that often requires exposure to machinery.
• Physical activity that sometimes requires exposure to hazardous materials (MSDS available).