Service Support/Equipment Detailer

Service Support / Detailer

Position Specifics

Department:      Service

Reports to:        Service Manager or Service Location Manager

Supervises:       None

Purpose

Responsible for maintaining the image of store facilities, equipment cleanliness, lot and grounds through routine maintenance. Performs any additional duties assigned by management in a professional and efficient manner all while adhering to safety rules and regulations.

Responsibilities

• Clean and maintain facilities image for customers and employees


• Stage equipment for customer clinics, open house, or other events


• Maintain grounds including lawn, equipment displays and parking lot


• Performs basic maintenance on company equipment such as, but not limited to, oil change, refueling, changing filters and mileage monitoring for depreciation


• Demonstrate a constant commitment to customer service


• Coordinates required repairs for items that cannot be completed in house


• Services, assembles and replaces things like light bulbs, filters, fixtures and displays


• Maintain a positive and professional working relationship with peers and management


• Accountable for billable time and assigned work orders


• Responsible for accurate documentation of diagnostics and repairs performed


• May participate in Service EDUCATE Training programs required for the development of skills and knowledge


• Operates and maintains vehicles, tools and equipment required to perform job responsibilities


• Maintains a clean work area and performs work in a neat and orderly fashion


• Follows all safety rules and regulations in performing work assignments


• Maintains current knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

• Work independently with little or no supervision, self-motivated


• Excellent customer service skills and attention to detail


• Experience operating vehicles, tools, and equipment for maintenance purposes


• Experience with basic computer functions


• Experience working cooperatively in a team environment


• Experience communicating effectively verbally and in writing


• Must have an adequate toolset to perform job responsibilities


• High School Diploma, GED, or equivalent experience required; Associates degree preferred


• Valid driver’s license required; CDL (Commercial Driver’s License) preferred

REQUIREMENTS:

1. A valid Indiana drivers license


2. Must be able to operate large farm equipment


3. Be able to climb up and down equipment


4. Be able to operate a pickup truck w/trailer for lawn & garden deliveries


5. Be on time each and every day

This position requires working around different crop dusts and requires the use of a pressure washer to clean the exterior of farm equipment. 

HOURS:

            Monday – Friday         7:30 to 5:00

            Saturday                      7:30 to 12:00

                        Two 15 minute breaks

                        One hour lunch