Service Team Leader

Job Title: Service Team Leader 

Department:   Production Control – Shipping

Reports   To: Shift Supervisor

Direct   Reports: None

Status:   Onsite Non-exempt - Indirect   Labor

Vacancy: 1st shift at Applewhite location. Starting at 6:30am to 3:15pm Monday through Friday with the possibility of OT based on business needs.  

Job Summary:

The Service Team Leader is responsible for overseeing the daily operations of the Service Shipping Center, ensuring a clean, safe, and efficient work environment while providing strong leadership to the team. This role includes managing parts and container inventory, coordinating outbound shipments, ensuring compliance with all Shipping Work Instructions (SWIs), and maintaining clear communication with internal teams and external carriers. The Service Team Leader must also understand customer requirements and proactively escalate concerns to Supervisors as needed. A key focus of this role is driving operational excellence through accurate order picking, timely communication, and alignment with safety and quality standards.

Main Duties and Responsibilities:

• Manage movement of resources such as team member, materials, parts to optimize service process.
• Monitor order changes/revisions/removals – planning and executing necessary order adjustments in QAD system including assigning this work for completion.
• Handle day-to-day shipping and receiving tasks, including loading, packing, and inspecting products.
• Separate parts/material into a single kit to be delivered to Toyota Service or other customers to ensure maximum efficiency at distribution centers. 
• Assist in stocking products and maintaining inventory levels.
• Communicate daily with customers regarding any issues or as requested by customers. 
• Enforce all safety and HR policies      as well 
• Understand and adhere to      Standardized Work Instructions. 
• Participate in continuous      improvement activities.
• Ability to effectively coach, train      and develop and engage team members to meet KPI expectations.
• Perform leadership over team members during Supervisor’s absence.
• Perform other related duties as assigned.

 Education:

· High school diploma or GED

Experience:

· Minimum of 6 months in order selecting and warehouse experience. 

· Candidate must have experience with MRP system

· Candidates must have some experience in scanning against shipper’s 

· Inter-personal communication skills and ability to keep up relations   with our customers and logistics team to foster collaboration In our supply   chain 

Certificates, Licenses, Registrations:

· None

Computer Skills:

· Beginner to intermediate level in MS Office, including Word, Excel,   PowerPoint, Teams and in the use of e-mail, web browser applications. 

Mathematical Abilities:

· Basic math skills. 

Analytical or Reasoning Abilities:

· Minimal   analytical, planning skills and critical thinking ability required with   orientation for continuous improvement.

Communication Skills: (Writing, Foreign Language, Reasoning)

· Ability to read,   write and speak English.

· Bilingual English   Spanish preferred.

Other Skills (Technical, or Other special knowledge and   abilities)

· Ability to   effectively organize and prioritize work. 

· Strong attention to   detail and ability to effectively manage a variety of projects and tasks.

· Takes initiative,   approaches others in a positive and constructive manner, and works well   independently to achieve results.

· Must be able to work   with a wide variety of personalities to create a positive work environment   and professionally resolve conflicts.

Physical Requirements• 

• 100% of the time will be spent on the production plant floors walking, standing and engaged in the activities associated with the role.
• Be comfortable with lifting, squatting, and repetitive motion. 
• Must be able to team lift a minimum of 50 pounds, 25 pounds alone.
• Be able to work in an environment that is climate controlled but is exposed to potential heat, rain, and cold
• Be willing to work alternate shifts to cover responsibilities and cross train in related departments based on the needs of the business
• Be willing to meet the physical requirements above and work overtime as needed, sometimes with minimum notice.

Hourly

We offer competitive pay, benefits, and opportunities for advancement.  

• Paid Basic life insurance 
• Paid Short-term disability 
• Paid time off
• Paid 2 shutdown work weeks (summer and winter)
• 401(k)
• 401(k) matching (discretionary)
• Dental insurance
• Health insurance
• Vision insurance
• Flexible spending account
• Health savings account
• Referral program

Internal Applicants Must:

• Be outside of their 90-day probationary period and have 6 months in their current role 
• Have no active Step 2 or higher on file (attendance or otherwise)