Service Technician

Description

JOB SUMMARY

The flooring technician is responsible for installing, repairing, and maintaining various types of flooring materials in residential or commercial settings. Their duties may include measuring and preparing the installation area, removing old flooring, leveling the subfloor, and cutting and fitting the flooring materials. They may also be responsible for applying adhesives, nailing or stapling the flooring, and ensuring proper alignment and finishing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assist Field Team

Service

• Complete assigned service tickets as scheduled
• Report any issues or delays to Warranty Team

Quality

• Aid in monitoring job quality while completing services
• Address quality concerns and report issues to Warranty Management team

Job Readiness

Ensure materials are available to complete tasks, including but not limited to screws, caulk, stock materiel, saw, drill, batteries, and tools. Transition installations/replacement, minor tile replacement/ installation, grout touchups/ maintenance, caulking, cut/tuck/stretch/seam carpet, patch linoleum, hard surface plank replacement/repair.

Tools to be familiar with: wet saw, angle grinder, power stretcher, knee kicker, tape measure, hammer , rubber mallet, chop saw, electric staple gun, straight edge

Familiar concepts: thin set/ grout applications, carpet installation, trowels, appropriate glue selections/applications

SUPERVISORY RESPONSIBILITIES

This position does not carry out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The additional requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Cultivate and support positive professional relationships with business partners and homeowners
• Regular and reliable attendance
• Must possess and maintain a valid driver’s license
• Attention to detail
• Knowledge of different flooring materiel and installation techniques
• Good communication skills
• Mut be able to work in a team environment
• Stay updated with industry standards and safety regulations

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may require heavy lifting up to 30 pounds, exposure to temperature extremes, prolonged standing, or travel. Must possess the ability to stand for long periods of time; to reach with hands and arms; to move from project to project; to sit, stoop, kneel and crouch; to see well enough to discern differences in quality work.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Loud working conditions
• Field environment
• May require working in hot or cold temperatures
• Candidate's personal vehicle is required for work-related travel; a car allowance will be provided

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.