Service Technician

Description

Hayfield Window & Door Co. is a growing manufacturer of premium quality vinyl windows and consistently ranks as a Top 100 Window and Door Manufacturer in North America.  

 Hayfield Window and Door benefits include:

• Medical, Dental and Vision insurance
• 401(k) plan
• Vacation pay
• Sick Days and Paid Holidays

Questions? Contact Emily Dahl - [email protected] or 507-477-3704

A Field Service Technician is responsible for providing great customer service, helps replace glass in windows and doors, installs items such as window screens, window and door sash, and hardware, and meets company safety requirements. 

Essential Functions:

• Drive up to 6 hours in a single day
• Replaces glass in windows or doors; Installs items such as window screens, window or door sash, hardware, etc. Performs job site walk-through’s and completes necessary paperwork, identifies items that need attention or correction prior to project finalization 
• Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager

Primary Responsibilities:

· Performs and completes service jobs on Hayfield Window & Door Co. products in the field

· Problem solves and diagnoses difficult issues in the field 

· Provides Customers with helpful information on the care, operation and maintenance of their Hayfield Window products

· Generates and updates all service-related completes in the Service Module following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.

· Conducts any necessary follow up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all customers; Serves as a Customer Service Champion at all times

· Identifies and orders parts 

· The ability to be a problem solver and manage multiple tasks, appropriately prioritize responsibilities, and work independently.

· Loads Service van with all necessary parts and equipment on an as-needed basis, no less than weekly

· May be asked to assist in the training of new Field Service Technicians or employees in other departments

· Maintains assigned Service vehicle

· Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues

· Completes service work orders and communicates any ongoing customer or product related issues with advisors  

· Promotes and facilitates continuous improvement activities in the department.

Job Responsibilities

- Ensure compliance with company policies and industry standards.

- Handle customer complaints and resolve issues in a timely and professional manner.

- Maintain up-to-date knowledge of products, services, and industry developments.

- Foster strong relationships with customers, suppliers, and other stakeholders.

- Promote a culture of safety and ensure adherence to health and safety protocols.

- Manage inventory levels to ensure parts and supplies are available when needed.

- Implement customer service best practices to enhance customer experience and loyalty.

- Schedule and oversee regular maintenance and repairs of facilities and equipment.

- Plan and manage

Requirements

· Valid Driver's License

· Ability to drive up to 6 hours in a single day.

· Ability to use/read/follow a map.

· Window and/or door experience (product knowledge) is preferred 

· The ability to lift 75-100 pounds 

· Ability to work off a ladder, up to 40 feet.

· Able to use hand and power tools safely and correctly.

· Must be able to stand on your feet for long periods of time

· Ability to stand on your feet up to 8 hours a day

Entry Level Qualifications:

· High school diploma or GED equivalent

· Great communication skills to work with customers

· Amazing problem-solving skills

· A technical degree is preferable

· Ability to diagnose problems with equipment

· Great mechanical aptitude

· Ability to communicate in English

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Hayfield Window and Door Co. is an equal opportunity employer.