Service Technician

Description:

**Job Title:** Service Technician

**Location Options:** Alpharetta, GA

**Experience Level:** Associate

**Experience Required:** 5 Years

**Education Level:** All Education Levels

**Job Function:** Engineering

**Industry:** Staffing and Recruiting

**Total Positions:** 3

**Relocation Assistance:** No

**Visa Sponsorship Eligibility:** No

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### **Position Overview**

We are looking for a motivated **Service Technician** to join our dynamic team. In this role, you will be responsible for performing a range of services, including repairs, calibrations, field services, training, and demonstrations. This position requires travel to customer sites (up to 40% of the time) and may involve offshore assignments. You will also support tasks related to toolbox fabrication, inventory management, and customer service. If you have a strong mechanical aptitude and a passion for customer satisfaction, this could be the perfect opportunity for you.

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### **Key Responsibilities**

**Repair and Service Work**

* Inspect and repair ITH tools both in-house and at customer field locations.

* Perform in-house calibration of ITH tools to ensure functionality and precision.

**Field Service and Support**

* Travel to customer sites (up to 40% of the time) to operate ITH tooling on various applications.

* Offer on-site training and product demonstrations to customers.

* Provide support for sales activities by demonstrating tool functionality and use.

**Toolbox Fabrication and Maintenance**

* Modify and prepare toolboxes for ITH tool kits, including necessary painting and applying decals.

* Maintain inventory records and assist with physical inventory counts.

**Booth Shipments for Exhibitions**

* Pack and unpack ITH booth and tools for various trade shows and exhibitions.

**Customer Service and Communication**

* Answer customer calls and provide timely assistance, guidance, and service.

* Generate service reports using computer systems, tracking parts used from stock.

**Conversions and Modifications**

* Perform product conversions based on production orders as required.

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### **Job Requirements**

**Skills and Abilities**

* Ability to perform work in a logical, efficient, and organized manner.

* Strong ability to prioritize tasks, meet deadlines, and work independently with minimal supervision.

* Ability to follow both oral and written instructions precisely.

* Maintain a high level of quality work output.

* Ability to work collaboratively with the team to provide excellent customer service.

* Strong organizational skills and attention to detail.

* Excellent communication skills and a professional demeanor.

**Physical and Mental Fitness**

* Must be able to lift up to 50 lbs unassisted.

* Must be able to climb ladders and scaffolding as required by the role.

* The ability to multitask, remain focused, and meet deadlines.

* Mental and physical ability to engage in the duties outlined above with consistent quality and productivity.

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### **Travel and Other Requirements**

* **Travel**: Up to 40% of the time, including the possibility of offshore travel.

* **Drivers License**: Must have a valid driver's license and be able to rent cars for travel.

* **Work Environment**: Ability to work in various environments, including at customer locations, trade shows, and offsite exhibitions.

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### **Additional Information**

* Must adhere to company policies, including maintaining a professional appearance and demeanor.

* Work in a safe and efficient manner, adhering to all safety regulations.

* Regular and predictable attendance is required.

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This is an excellent opportunity for a Service Technician with a passion for customer service, technical problem-solving, and working in a dynamic field service role. If you have the skills and experience, we would love to have you join our team.