Service Technician

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

As a service technician, you are in the hub of critical activities supporting both Engineering and Operations by helping to maintain and deploy state of the art robots. You work with cross-functional teams of hardware and software engineers, product, manufacturing, operations and QA to enable teams and keep our robots functional, safe and reliable. You enjoy the challenge of fixing problems and continually improving processes. 

Responsibilities

• Troubleshoot and repair robots using hardware and software tools

• Perform component-level and assembly-level testing and diagnostics

• Maintain component and lab inventories

• Track inventory consumption to help identify repair/maintenance trends

• Diligently document repairs in Jira, ensuring to capture pictures and videos to help inform hardware and software teams

Qualifications

• 2+ years technical experience in electro-mechanical, computer, automotive, electronics, robotics, or aerospace industries

• Experience troubleshooting and repairing robots using hardware and software tools

• Ability to use general shop, automotive, and diagnostic tools

• 1+ year of shop, lab, rapid prototyping, testing, and instrumentation skills

• Familiarity with electronics troubleshooting using multimeter, oscilloscope, power supply and other basic bench equipment

• Strong organizational skills, safe practices and exceptional work habits

• Ability to work independently and take directions from multiple sources (manager and engineers)

• Experience with Jira

• Ability to work Saturday and Sunday as part of 5 day work week, with ability to work morning and evening hours