Service Technician

Description

Job Summary

Service, repair, or program the security systems and other related equipment by following the blueprints of building plans and electrical layouts.

Job Duties

• Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning.
• Maintain or repair security systems, alarm devices, or related equipment
• Respond to customer service request calls
• Troubleshoot, diagnose problem and develop solution
• Prepare and gather supplies and equipment for each day’s work
• Read and follow blueprints of home or building plans and electrical layouts
• Communicate with customer to discuss the problem and solution.
• Conduct inventory of equipment in service truck
• Drill holes for wiring in the wall studs, ceilings, and floors
• Pull cables through success holes, cavity walls, and roof spaces to reach outlets
• Keep service truck organized and clean inside and out
• Report service truck issues, accidents, tickets, etc.
• Performs inspections of burglary and fire alarm systems

Requirements

Required Skills

• Knowledge of security and fire alarm systems
• Customer Service
• Low voltage experience
• Interpret the technical issues given by customers
• Work independently
• Problem Solving
• Critical / Logical Thinking
• Read & interpret schematics and technical specifications
• Safety conscious/safe driving habits
• Good written and verbal communication
• Basic Math
• Basic operational knowledge of hand tools

Other Preferred Skills

• ESA Certified Alarm Tech Level II
• ESA Advanced Intrusion System
• Fire Alarm installation methods
• Troubleshooting Service & Maintenance
• Knowledge with Galaxy Systems
• Knowledge with Firelite and Edwards EST 

Physical Requirements

• Work may be performed in a field environment, including exposure to adverse weather conditions, heights, and confined spaces.
• Must be able to lift and carry up to 50 lbs.
• Frequent walking, crawling, climbing, bending, kneeling, and manual handling, including use of hands and fingers, is required.