SUMMARY: The Field Service Technician encompasses DFW Security’s mission to provide “An Exceptional Customer Experience”. Field Service Technicians provide expert-level installation of services, while delivering high caliber customer service. Customers rely on these individuals to provide value and peace of mind throughout the DFW community.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Provide an Exceptional Customer Experience.
· Troubleshoot alarm systems, wiring and associated Home Automation devices.
· Ensure on-time arrival to daily customer appointments.
· Test the operation of all equipment to ensure proper functionality and signal reception required to establish service.
· Maintain a clean and organized Vehicle.
· Maintain an accurate count of inventory on your vehicle.
· Follow required processes of wired/wireless technology and connection procedures.
SCHEDULE:
Tuesday through Friday from 9:00AM - 6:00PM & Saturday 10:00AM - 6:00PM.
SKILLSET:
Experience in Alarm Installation and Servicing
Effective Communication skills while problem solving
Excellent Customer Service skills
KNOWLEDGE, SKILLS, AND REQUIREMENTS:
· Working knowledge of 2GIG, Honeywell, Qolsys, DSC, GE, and Alarm.com Products.
· Exceptional Customer Service skills.
· Bring your own tools.
· Clean Driving Record with Valid Driver’s License.
· At least (1) year of Alarm Experience.
· Low-voltage license or alarm installation certification (RAS Certification a plus!)
PHYSICAL DEMANDS:
· Lift and Carry up to 45 lbs.
· Climb ladders up to 14 feet.
· Work in attics and other limited space areas.
· Bend, kneel, crouch, and stand for extended periods of time.
WE OFFER:
· Company Vehicle and Fleet Card
· Medical, Dental, Vision, Life, Short- & Long-Term Disability
· 401K with Company Matching
· Paid Time Off
· Employee Discount for Security Services
· Guaranteed Work Every Day, 2-6 jobs per Day
· A Cohesive Team of Seasoned Technicians & Managers
DFW Security is an independently owned security company headquartered in Fort Worth, Texas. Founded on the concept of high quality, affordable security solutions combined with excellence in customer service, DFW Security has been protecting homes and businesses for over 30 years. From basic alarm monitoring to sophisticated systems incorporating security, video, access control, fire monitoring and automation, DFW Security is dedicated to customer satisfaction, whether that customer is a municipality, a large commercial facility, a small business, or a home and family.
The story of DFW Security is about four talented leaders with a vision coming together at just the right time to create a security and automation company like no other. The process began in the early 90’s when each of our founders were working separately in the DFW home security industry. Over the next decade, they each played different roles and gained different experiences ranging from marketing and sales, installation and service, billing and funding, to customer service and operations. It turns out, these respected leaders were the perfect combination to offer high quality security at fair prices, and eventually enter into the world of smart technology together. DFW Security continues to expand, and we’re thankful to be an integral part of the Dallas-Fort Worth community and beyond.
Vision: To be the most trusted provider of cutting-edge security and video technology.
Mission: To provide value and peace of mind to our community and employees.
Values: Integrity, Respect, Loyalty & Sustainability
Salary :
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