Service Technician

Mobius Mobility is seeking a Service Technician to join our growing team! In this role, you will perform repairs on mobility devices, develop service procedures, and support manufacturing, product testing, and delivery to users. You will assist ATPs in configuring user-specific seating solutions and manage user documentation and communications using CRM tools. Additionally, you will provide technical support to clinicians and users, identify recurring issues, and recommend solutions. This role also involves preparing service-related documentation and coordinating shipping of materials.

• Medical device experience preferred, working with the disability community a plus
• Previous experience using hand and/or power tools required
• Servicing of electromechanical equipment or devices
• Detail, safety and quality oriented, with ability to follow Good Documentation Practices
• Ability to maintain confidentiality when provided with sensitive information
• Ability to diagnose problems and see the solutions through to completion
• Ability to think quickly to handle unique situations
• Use of Salesforce CRM experience preferred
• Good computer skills including proficiency using Microsoft Office
• Must demonstrate strong communication and teamwork skills
• Excellent written and verbal communication skills – Internally and Externally
• Experience with handling customer complaints
• Outstanding customer service skills and ability to maintain a high level of quality
• Ability to prioritize work and multi-task effectively
• Ability to maintain confidentiality when provided with sensitive information
• Ability to work as part of a team and provide support to departmental and company goals
• Be able and willing to work additional hours when required, including weekends
• Valid and current driver license

• 3 to 5 years’ experience in a technical service role or mechanical technician role, involving customer facing activities.  
• AS Degree or equivalent with engineering discipline preferred.

Behind our brick walls sits a team of professionals who strive to make a difference every day through thoughtful engineering, design, and manufacturing. One hour from the beach, Boston, and the mountains, the historic Amoskeag Millyard once housed the largest textile mills in the world. It is now home to Mobius Mobility, where we are taking the same innovation and cutting-edge technology into the modern age.

Today, Mobius Mobility manufactures and distributes the next generation iBOT® Personal Mobility Device – a breakthrough product in the field of personal mobility. With dynamic stabilization technology, the ability to climb stairs, and four distinct driving modes, the iBOT® provides people with disabilities new levels of independence and access. We are committed to helping our clients reach, climb, and go – wherever and whenever they choose!