Service Technician

Priority Office Automation is a client-focused provider of advanced multifunctional devices and office technology solutions, dedicated to transforming business operations for our customers. As a Diamond level Xerox Authorized Partner, we empower businesses by offering customized systems designed to improve workflow efficiency, reduce operational costs, and deliver measurable results. Our service department plays a critical role in supporting our clients by ensuring their office equipment runs smoothly and efficiently. We are currently seeking a skilled and motivated Service Technician to join our team. This role involves diagnosing and repairing a variety of Xerox office equipment and providing exceptional customer service to our clients. Hours of operation include Monday through Friday, 8:00 a.m.- 5:00 p.m.

Responsibilities

• Diagnose and troubleshoot issues with multifunctional devices and office equipment.
• Perform routine maintenance and repair services on various products, including printers and copiers.
• Respond to service calls in a timely manner and ensure client satisfaction.
• Document service activities using our internal systems and databases.
• Assist in the installation of new equipment and provide relevant training to clients.
• Maintain a high level of technical knowledge about office technology and services.
• Communicate effectively with clients to explain technical issues and solutions.
• Collaborate with the sales and support team to ensure client needs are met.

• Must have the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
• Strong technical skills and knowledge of multifunctional devices and office technology.
• Ability to troubleshoot and repair electronic and mechanical systems.

• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.                                                                                                                 
• This position consists of lifting up to 50 pounds, significant walking, standing, squatting, bending, and driving. Electrical safety is paramount.

• Excellent customer service and communication skills.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Familiarity with diagnostic tools and repair equipment.
• High school diploma required; relevant certifications or technical training preferred.

• Paid Time Off
• Health Insurance