Service Technician

POSITION SUMMARY:

In this role, you will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer.

CORE RESPONSIBILITIES:

Service and Sales

• Examine work completed by our company and determine if there is a potential problem to be remedied
• Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home
• Maintain ongoing communication with customers until all concerns are resolved
• Promptly completes all paperwork and follow-up communications required for the appointment
• Meets or exceeds projected monthly performance goals, Average Dollar Per Stop (ADS)

Quality Assurance

• Ensure adherence to job specifications, quality standards, and safety guidelines during every product installation, maintaining the highest level of attention to detail
• Reports any product or installation-related issues promptly to the General Manager

Training & Development

• Attend weekly service meetings
• Engage in ride-alongs with the Sales Manager and peers, gaining valuable insights and best practices to improve performance and enhance customer interactions
• Consistently practice and adhere to the appointment process

POSITION REQUIREMENTS: 

• High school diploma or GED
• 1+ years of experience in construction trades, sales, customer service OR a combination of education and hands-on experience demonstrating a proven track record in these areas
• A valid driver’s license (or CDL) with a safe driving record

PHYSICAL REQUIREMENTS:

• Ability to detect and interpret information from written materials or digital devices (such as computers or tablets)
• Ability to communicate effectively in person or over the phone
• Ability to lift or move objects up to 100 lbs. occasionally, up to 50 lbs. frequently, and up to 20 lbs. constantly 
• Ability to remain standing or upright for extended periods, up to 100% of the time, during tasks and interactions
• Ability to work from the floor level or within confined spaces such as crawl spaces
• Ability to work occasional emergency hours

CORE VALUES: At TerraFirma, our values are important, we don’t just talk about them, we live them. We are looking for people who share our values of Family, Integrity, Resilience, and Mastery.

WHAT WE OFFER:

We are a family-oriented company and offer competitive pay and benefits to our employees. Benefits include:

• PTO + 7 paid holidays annually
• 401K
• Medical, Dental, Vision Plans
• Life Insurance
• AD&D Insurance
• ST & LT Disability