Service Technician

Summary

The purpose of the Service Technician is to perform repair, calibration, conversion, field service, training, and demonstration activities at both ITH and customer/field locations. Service Technicians are required to travel as scheduled for work at offsite locations. Service Technicians also perform general tasks related to toolbox fabrication, inventory, and provide backup support to other positions.

Description of Duties

Timely, accurately, and efficiently performs the following job duties:

• Repair/Service Work
  Inspects and repairs ITH tools both in the shop and the field. Performs in-house calibration of ITH tools.
• Field Service Work
  Travels (up to 40% of the time) to customer sites and offshore to operate ITH tooling on their applications.
• Computer/Database Work
  Enters repair information into the computer to make service reports, including tracking of parts used from stock.
• Toolbox Fabrication
  Modifies and prepares toolboxes for ITH tool kits, including painting and applying decals as needed.
• Booth Shipments for Exhibitions
  Packs and unpacks ITH booth and tools for various trade shows.
• Inventory
  Responsible for keeping records of inventory used for repairs and assists with physical inventory counting.
• Phones
  Answers phones and interacts with customers as needed to provide customer service.
• Training and Demonstration
  Travels (up to 40% of the time) to customer sites and offshore to perform training, offer demonstrations, and support the sales activity of the company.
• Conversions
  Performs product conversions according to production orders as required.

Job Functions

The ability to:

• Timely, accurately, and efficiently carry out each of the job duties described above
• Perform the work in a logical, orderly, and skillful manner
• Organize, prioritize, and complete all job responsibilities and objectives with minimal supervision, within assigned deadlines
• Follow oral and written instructions
• Maintain a high level of quality work product and output
• Work in a harmonious manner, accept supervision and directions, and interact in a cooperative and professional manner with supervisor, co-workers, and customers
• Work in a team environment to provide good customer service
• Maintain regular and predictable attendance
• Work full time and arrive for work on time
• Maintain a professional business appearance and demeanor
• Maintain safe working conditions and perform work in a safe manner

Physical & Mental Fitness

• The mental and physical ability to perform each of the job duties described above
• Ability to timely and accurately organize, prioritize, and complete all job responsibilities and duties and to consistently maintain work quality and quantity

Mental and physical ability to:

• Routinely hear, see, and talk to effectively communicate in person and by telephone with supervisors, co-workers, and customers
• Frequently and accurately work on several tasks at the same time within assigned deadlines
• Read and understand written documents and data
• Read, understand, and follow written and oral instructions

Physical Requirements:

• Must be able to lift 50 lbs unassisted
• Must be able to climb ladders and scaffolding
• Use of illegal drugs and substances is subject to termination

Travel Requirements:

• Worker must have a valid driver's license
• Worker must be able to rent cars while traveling

Must have:

• Strong hands-on skills for inspecting, repairing, and calibrating tools and mechanical systems (especially hydraulic or torque tools).
• Ability to operate technical equipment at customer sites and offshore environments, including setting up and troubleshooting tooling applications.
• Understanding of calibration procedures and standards to ensure tools are functioning accurately.
• Familiarity with electrical components and systems (if applicable to the tools) for diagnosing and performing minor electrical repairs or adjustments.
• MS Office Proficiency
• Skill in modifying, assembling, and preparing toolkits, including painting, labeling, and organizing tools properly.
• Ability to track parts used, maintain inventory records, and assist in physical inventory counts.
• Competence in demonstrating tool use and training customers on equipment in both one-on-one and group settings.
• Understanding of workplace safety procedures and compliance standards, especially for field and offshore environments.