Service Technician

Service Technician

Customer Service Location · Waltham MA

Job Summary

GET NA Service Technicians provide service support on complex electro-mechanical systems for our North American customers. They perform installations, training and assist with software integration. In addition to technical aptitude, this high-visibility, customer-centric position will provide our customers with consistent, high-level, all-around service.

The candidate must be a U.S. Citizen. This is a requirement for this position.

All offers of employment are contingent upon one’s eligibility to obtain and maintain a US Dept. of State government security clearance sponsored by GETNA. GETNA assists the candidate through this process.

Key Responsibilities

• Install, maintain, and support all system maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements when applicable.


• Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used


• Maintain accurate service inventory at assigned facilities.


• Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.


• Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback


• Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.


• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.  


• Service and Support desk experience


• Other assignments as requested by Management

Job Requirements(minimum)

• 50% travel availability to North American customers as needed (mostly Eastern USA)


• U.S. citizenship/US Passport required


• Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work

   Academic Qualifications

• Desired: Associates Degrees in engineering discipline and/or 5+ years equivalent experience


• Preferred: Bachelor’s degree in engineering discipline

Professional Experience

• Minimum 1-year experience in a technical/hardware support role


• Must have a familiarity with electro-mechanical devices, printers and automation equipment


• A working knowledge of thermal printing or laser printers would be an asset


• Must have good troubleshooting skills.


• Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.


• Capable of working without direct supervision


• Excellent communications skills

About Global Enterprise Technologies

GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world. Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation. GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements. 

We offer competitive compensation, flexible schedules, and a fun, diverse work environment.

Benefit Package & Time Off Includes:

• Generous Medical Plan

• Dental, Vision & Flexible Spending Account

• 15 Vacation days, 10 holidays + 8 accrual sick days

• Short-term, long-term disability & life insurance

• Safe Harbor 401K (4% match)

To learn more about our company or to apply directly from our website please click here