Service Technician

Position Overview:

The Field Service Technician – North Territory will play a crucial role in maintaining, troubleshooting, and repairing office technology and imaging equipment such as copiers, printers, scanners, and multifunction devices. This field-based role covers the company’s north territory, providing on-site support for business clients and ensuring minimal equipment downtime.

Key Responsibilities:

• Respond to service calls within the assigned territory, traveling to client sites to diagnose and repair copiers, printers, and multifunction systems.
• Perform preventive maintenance to keep equipment running efficiently.
• Install and configure new office equipment, ensuring proper connectivity with customer networks and software.
• Troubleshoot hardware and software issues, including driver installations, error codes, and connectivity problems.
• Communicate with dispatch and service coordinators to update job status, schedule calls, and ensure timely customer support.
• Maintain accurate service records using the company’s service management system.
• Manage parts inventory and order replacement components as needed.
• Educate end users on basic operation, maintenance, and best practices to prevent recurring issues.
• Collaborate with sales and account teams to identify potential upgrades or service opportunities.
• Represent the company professionally in all client interactions, ensuring customer satisfaction.