Service Technician

We are seeking a dependable and detail-oriented Remote Service Technician to support technical operations, troubleshoot system issues, and ensure optimal performance of equipment and digital service platforms. This role involves remote diagnostics, maintenance coordination, and customer support to resolve technical problems efficiently.

The ideal candidate is technically skilled, customer-focused, and capable of managing service tasks independently in a remote work environment.

Key Responsibilities

Diagnose and troubleshoot technical issues remotely across systems, devices, or platforms

Provide timely support and resolution for service tickets and customer requests

Monitor system performance and identify potential issues before they escalate

Coordinate with field technicians or on-site teams when physical intervention is required

Maintain accurate service logs, reports, and documentation

Perform routine system checks, updates, and preventive maintenance activities

Communicate effectively with clients and internal teams to ensure service satisfaction

Follow established procedures, safety guidelines, and quality standards

Required Qualifications

High school diploma or Associate degree in a technical field (IT, electronics, or related discipline preferred)

2+ years of experience in technical support, service technician, or maintenance roles

Strong troubleshooting and problem-solving skills

Basic knowledge of hardware, software, networking, or industrial systems

Proficiency with remote diagnostic tools and service management platforms

Excellent communication and customer service skills

Ability to work independently and manage multiple service requests

Must be legally authorized to work in the United States (valid work permit required)

Preferred Qualifications

Certifications such as CompTIA A+, Network+, or similar technical credentials

Experience with CRM or ticketing systems (ServiceNow, Zendesk, etc.)

Familiarity with remote monitoring and maintenance tools

Prior experience working in a remote or distributed team environment

What We Offer

Competitive hourly pay with opportunities for overtime

Fully remote work environment

Flexible scheduling options

Ongoing training and professional development

Supportive and collaborative team culture

Career growth opportunities