Service Technician

Job Description: Service Technician (Field Service) 

Position Overview 

The Service Technician is responsible for providing hands-on field service support for MHM Automation equipment in customer facilities. This role focuses on installation, commissioning, maintenance, troubleshooting, and repair of equipment and automation systems, while delivering a high standard of customer service. The position operates primarily in the field and supports customers across assigned territories. 

Scope of Role (Field Service) 

• Perform on-site installation, start-up, and commissioning of automation and materials-handling equipment. 

• Diagnose, troubleshoot, and repair mechanical, electrical, and control-related issues in the field. 

• Conduct preventive maintenance and inspections to ensure equipment reliability and performance. 

• Provide technical support and training to customers on operation, safety, and basic maintenance. 

• Accurately document service activities, time worked, parts used, and job status in company systems. 

• Travel extensively to customer sites, including overnight travel as required. 

• Represent MHM Automation and Bettcher professionally while working at customer facilities. 

• Comply with all safety standards, customer site requirements, and company policies. 

• Collaborate closely with the After Sales, Engineering, and HR teams to support customer satisfaction and employee compliance. 

• Perform all duties in accordance with company safety, quality, and compliance standards. 

• Maintain accurate timekeeping, expense reporting, and documentation. 

• Uphold company values, ethical standards, and professional conduct expectations. 
  
  


• Other duties as assigned.  

Work Environment  

• Field-based role involving frequent travel to customer facilities. 


• Work may include weekends, extended hours, and overnight travel depending on customer needs and service schedules.