Service Technician

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.

• Performs repairs in the field as required.

• Develop a thorough understanding of all technology offerings.

• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.

• Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.

• Follows all safety rules and regulations in performing work assignments.

• Prepares all reports and forms required in conjunction with work assignments.

• Will maintain current product knowledge of John Deere and competitive products.

• Maintains condition of vehicles, inventory, tools and equipment.

• Mentors Service Technician Apprentices and junior Service Technicians.

• Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.

• Experience using special tools and following Technical Manual procedures.

• Ability to diagnose technical issues.

• Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.

• Positive attitude and a desire to deliver an exceptional customer experience

• Excellent skills in operating vehicles and equipment used for diagnostic purposes.

• Positive attitude and a desire to deliver an exceptional customer experience.

• High School Diploma, GED, or equivalent experience.

• Ability to work extended hours and weekends.