Service Technician

As a global pioneer in oil-free centrifugal chiller technology with an expanding portfolio of thermal management solutions, Smardt is dedicated to delivering high-efficiency and energy-saving systems for industries, real estate developments, health care and educational centers worldwide. We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees. With a focus on reliability, performance, and environmental stewardship, Smardt continues to redefine industry standards through advanced engineering and a commitment to a more sustainable future.

What We're Looking For

The Service Tech is responsible for delivering outstanding technical service and customer support through on-site service visits, remote diagnostics, phone support, equipment startup, commissioning, troubleshooting, warranty support, and preventative maintenance.

This role supports Smardt’s customers by ensuring chillers are operating safely, efficiently, and in accordance with company standards. The HVAC Field Service Technician serves as a key technical representative of Smardt in the field and plays an important role in customer satisfaction, equipment reliability, and service excellence.

What You'll Do

• Provide exceptional technical service on Smardt chillers, including indoor and outdoor equipment.


• Perform equipment startups, commissioning, troubleshooting, warranty work, and routine maintenance.


• Diagnose and resolve operational issues accurately, safely, and professionally.


• Travel within the assigned local market and occasionally beyond, as required by business needs.


• Communicate clearly with customers regarding equipment operation, maintenance requirements, service performed, and outstanding issues.


• Complete installations, equipment deliveries, and removals in accordance with company standards.


• Maintain availability for on-call emergency service, typically approximately one week every one to two months, or as business needs require.


• Ensure all tools, testing devices, PPE, and service equipment are safe, properly maintained, and used in accordance with company requirements.


• Recommend repair, replacement, or service options to customers when appropriate.


• Promote service agreements and additional service work to support customer needs and equipment reliability.


• Leverage technical support from head office or other internal resources when needed.


• Complete service documentation, reports, and administrative requirements accurately and on time.


• Follow all company safety standards, customer site requirements, and applicable regulatory requirements.


• Assist with other related duties as assigned by management.

What You'll Bring

Experience

• Minimum of four (4) years of HVAC field service experience.


• Chiller service experience strongly preferred.


• Experience with Turbocor and/or magnetic bearing systems is considered a strong asset.


• Experience performing startup, commissioning, troubleshooting, preventative maintenance, and warranty service.


• Experience working directly with customers in a field service or technical support environment.


• Ability to work independently in the field while knowing when to escalate or seek additional technical support.

Education/Certifications

• High school diploma or equivalent required.


• Technical school diploma, HVAC certification, or equivalent technical training preferred.


• EPA certification required where applicable.


• Valid driver’s license with an acceptable driving record required.


• Additional state, local, or trade licenses may be required based on the employee’s assigned work location and applicable law.

Technical Skills

• Strong knowledge of HVAC systems, chillers, refrigeration cycles, and related mechanical/electrical components.


• Ability to troubleshoot complex HVAC and chiller operational issues.


• Ability to read and interpret technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation.


• Proficiency using hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment.


• Ability to use computer systems, mobile applications, and service software to complete service reports and access technical documentation.


• Strong understanding of safety procedures related to HVAC service, electrical work, refrigerants, tools, and customer site requirements.

Core Competencies

• Strong troubleshooting and problem-solving skills.


• Customer-focused mindset with a professional and service-oriented approach.


• Clear verbal and written communication skills.


• Strong organizational and time management skills.


• Ability to work independently and as part of a team.


• Sound judgment and ability to make decisions in the field.


• Strong attention to detail and commitment to quality.


• Reliability, accountability, and professionalism.


• Ability to adapt to changing priorities, schedules, and customer needs.


• Commitment to safety, compliance, and continuous improvement.

What We Offer

• Competitive compensation.


• Health and dental benefits from day one.


• 401(k) plan with up to 6% employer match.


• Training and professional development programs.


• Annual performance reviews and career advancement opportunities.


• A collaborative global environment with opportunities for growth.


• The opportunity to be part of a dynamic and growing business in a sustainable industry.

Essential Functions/Physical Requirements

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently lift, carry, push, and/or pull materials, tools, and equipment weighing up to 50 pounds; occasionally up to 75 pounds, with or without assistance.


• Perform repetitive movements including bending, stooping, kneeling, crouching, squatting, and twisting.


• Stand and walk for extended periods, up to 8–12 hours per shift.


• Climb ladders, stairs, scaffolding, and ramps as needed.


• Reach above shoulder level and work at varying heights.


• Use hands and arms to grasp, handle, manipulate, and operate hand tools, power tools, diagnostic tools, and equipment.


• Perform repetitive hand, wrist, and arm motions along with push, pull, grab, pinch, and lift arms above the head.


• Maintain balance and coordination while working on uneven surfaces.


• Work in confined or restricted spaces when required.


• Work on or around HVAC equipment, mechanical rooms, rooftops, customer sites, and outdoor environments.


• Tolerate exposure to varying environmental conditions, including heat, cold, humidity, dust, noise, mechanical rooms, rooftops, and outdoor weather conditions.


• Maintain sufficient visual acuity to identify hazards, read labels, review technical documentation, and operate equipment safely.


• Maintain sufficient hearing ability to receive verbal instructions and respond to safety warnings.


• Perform physically demanding tasks for sustained periods consistent with assigned duties.


• Travel to customer sites and drive for work-related purposes as required.


• Participate in an on-call rotation for emergency service, as assigned.

Equal Employment Opportunity Statement

Smardt is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex, including pregnancy, sexual orientation, and gender identity, national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Smardt complies with all applicable U.S. laws, including the Americans with Disabilities Act and applicable state and local human rights laws. Reasonable accommodations may be made to enable individuals with disabilities to participate in the hiring process and perform the essential functions of the role.

As part of our hiring process, Smardt conducts background checks in compliance with applicable laws.

Please note that Smardt does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with an agency or recruiter, we will not consider or agree to payment of any referral compensation or recruiter fee.