Service Technician

JOB TITLE: Service Technician 

DEPARTMENT: Service 

REPORTS TO: Service Manager 

EFFECTIVE DATE:

SUMMARY: As a Service Technician, you will be responsible for operating commercial, residential and light industrial water treatment systems and performing scheduled preventive maintenance as required. 

BENEFITS

• Consistent Work hours
• Paid Holidays
• Paid Time Off
• Medical, Dental, & Vision Insurance
• Supplemental Insurance
• Company Provided Life Insurance & Long-term Disability
• 401K retirement with Company Match
• Company Picnics and Holiday Parties
• Company Discounts

DUTIES AND RESPONSIBILITIES:

• Locate sources of problems by observing and testing systems operation. Uses precision measuring and testing instruments.
• Remove defective parts by dismantling equipment; using hand and power tools; replace defective parts and test for proper operation.
• Maintain equipment, parts, and supplies on truck by checking stock to determine inventory level, anticipating needed equipment, parts, and supplies.
• Provide system information to customers by answering maintenance questions and educating customer on product. 
• Maintain technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks.
• Maintain safe and clean working environment by complying with procedures, rules, and regulations.
• Contribute to team effort by accomplishing daily, weekly & monthly goals.
• Assure service vehicle is clean, safe and in proper operation condition always. 
• Communicate with office staff frequently to ensure job accuracy and data entry
• Able to use handheld devices for data entry, schedule maintenance, etc. 
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required: Valid driver's license
• Other skills required: 
• Basic plumbing and electrical experience
• Mechanically inclined
• Willing to work a full-time schedule and be on-call

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, sit, utilize hand and finger dexterity, and talk or hear
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Occasionally exposed to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts 
• Occasionally work in high, precarious places 
• Occasionally exposure to outside weather conditions 
• Occasionally exposure to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually quiet-moderate  
• The employee must occasionally lift and /or move more than 100 pounds / frequently lift and/or move up to 100 pounds / continually lift and/or move up to 50 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
• Additional remarks regarding work environment: Occasionally will work in confined spaces
• Specialized equipment, machines, or vehicles used: Use of power tools, possible forklift, and handheld devices

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.