Service Technician I

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

We are Canyon AeroConnect - located in Prescott, Arizona.   Canyon stands as one of the world’s leading suppliers of avionic-standard aircraft communications, navigation and audio/intercom systems. Canyon’s products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications. Over the years, we’ve become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance, Law Enforcement, SAR, EMS, Electronic News Gathering, Military and Marine applications. Products include digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning generators.

The individual performs maintenance, preventative maintenance and modifications to avionics equipment IAW FAR Part 145 repair station regulations. S/he performs preliminary analyses, alignments, light to moderate troubleshooting, repair, and testing of electronics at a level the meets or exceeds the expected productivity in accordance with the manufacture’s approved data and the FAA certified repair station requirements.

Key Responsibilities:

• Each technician must meet the standard job performance criteria and company policies in addition to the items below.


• Continued learning and skills building as required to support the business.


• Comply with all applicable Federal Aviation Regulations, ISO procedures, and Canyon AeroConnect policies and procedures.


• Read, interpret and perform maintenance from electronic drawings and documentation to conduct maintenance tasks.


• Perform repair rework using solder equipment to acceptable IPC J-STD specifications.


• Inspect all assigned maintenance articles being worked and replacement materials for defects and proper identification.


• Record work performed in a complete and legible manner to ensure proper traceability.


• Must work diligently to meet standard and expedited work deadlines as a participant in achieving on-time performance objectives and customer expectations.


• Participate and support in workplace audits and maintain test equipment calibration.


• Comply with lean work methods and keep workspace in a clean and orderly manner.


• Support company warranty reduction and cost avoidance objectives.


• Support other Operations department activities to include production work as assigned.


• Comply with the Canyon AeroConnect Code of Business Conduct and Ethics.


• Comply and uphold Canyon AeroConnect EH&S policies and standards.


• Regular & Reliable Attendance consistent physical presence is required to effectively perform the job duties necessary for the role, employees must be physically onsite to perform the essential functions of their jobs whenever they are scheduled to work 


• Other duties as assigned by manager.

Core Competencies:

• Entry level technician, without Canyon AeroConnect specific product experience


• Light to moderate electronics troubleshooting proficiency


• Educated in electronics or has previous experience repairing electronic devices


• Manual dexterity and excellent hand/eye coordination needed for use of small hand tools, including soldering, and vision sufficient to work with surface-mount electronic components


• Surface-mount electronic component soldering skills


• Must be able to read, write, speak, and understand the English language

MINIMUM EDUCATION & EXPERIENCE - High School diploma (or equivalent) and no previous work experience; Must be familiar with electronics theory, schematics, artwork, hardware and test equipment; 2-year technical degree or certified and/or 2-year equivalent experience in related field; Surface-mount electronic component soldering skills; Computer proficiency preferred; FCC license preferred

Key Measures and Milestones:

• Excellent productivity and on-time delivery performance


• Excellent quality performance


• FAA regulatory and company policy compliance


• Support customer satisfaction objectives


• Meet or exceed training assignments

Physical Demands:

• Light to moderate physical / lifting of products may be required

Work Environment:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


• Climate controlled, well-lit, and secure office/shop environment


• 40-hour work week with overtime as needed to support on-time delivery

This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and/or change as deemed necessary to support the department operations.