Service Technician II

Description

Job Summary – The Service Technician II is to assist the Service Supervisor in maintaining the physical integrity of the community and handling all service requests including HVAC calls. This involves ensuring a safe, secure, and comfortable living environment for residents, visitors, and staff. The Service Technician II will carry out assigned duties in a safe manner and other duties as requested by the Service Supervisor or Community Manager. In the absence of the Service Supervisor, the Service Technician II will assume all maintenance responsibilities. The Service Technician II may also assist with getting vacant apartments back to “market ready” status. The Service Technician II reports to the Community Manager.

Job Duties & Responsibilities

Conducts all business in accordance with company policies and procedures, Fair Housing, Fair Credit Reporting Act, and all other applicable federal, state, and local laws.

Preventive Maintenance/Safety

Responsible for the accurate completion of all required property logs including: 

• Refrigerant logs for each specific type of refrigerant used and recovered 
• Pool logs 
• Boiler logs 
• Exterior Light Inspections 
• Preventative maintenance 
• Responsible for ensuring all A/C units and refrigerant is handled in compliance with EPA requirements and tools and equipment remain on property and are maintained in proper working order at all times. This includes individual units, recovery machine, vacuum pump, scales, gauges, recovery cylinders, etc.  
• Must be knowledgeable of pertinent laws and EPA and OSHA regulations governing proper storage and management of hazardous materials, including solvents, flammables, caustics, and Freon. 
• Must be aware of the condition of apartment property throughout the community and immediately initiates action to correct unsafe conditions, i.e., broken gates leading to pool, broken steps, and open holes, broken/burned out exterior lights. 
• Schedules and performs routine preventive maintenance on all appropriate equipment as directed by Service Supervisor and Community Manager. Inspects and maintains all tools in excellent condition. 
• Must be aware of utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts. 
• Performs work area clean-up and safety related duties. 
• Ensures that storage areas remain locked when not in use. 

General

Diagnoses and performs as directed, minor or routine maintenance or repair daily involving the following:

• Electrical and plumbing (including water lines). 
• A/C and heating systems 
• Appliances (when applicable) 
• Water irrigation systems 
• Stairs, gates, fences, patios, railings 
• Tile, carpet flooring 
• Interior/exterior lights 
• Fireplaces, ceiling fans 
• Gas fixtures and appliances (where applicable) 
• Shutters, doors, cabinets, windows, sliding glass doors 
• Boiler, gas and electric 
• Door locks, P.O. boxes and locks 
• Security systems (where applicable) 
• Ceiling leaks 
• Walls 
• Pool areas, tile, hot tub/spa, pool furniture 
• Roof access may be required for (1) service and replacement of AC units on roofs or (2) inspection, investigation, or assessment of roof conditions prior to the actual beginning of work or after all construction is complete. 
• Inspects and helps coordinate all needed make-ready repairs and services. Assists make-ready staff as required to meet deadlines. 
• Reports all major repairs and requisitions to Community Manager prior to any expenditure of funds. 
• Changes locks and makes keys. 
• Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary.
• Must be knowledgeable of inventory levels of spare parts and supplies and inform Service Supervisor of shortages. 
• Assists in keeping grounds neat and free of litter. Rakes, sweeps, shovels as circumstances warrant. 
• Performs any additional duties assigned by Service Supervisor or Community Manager. 

Requirements

Competencies

To perform the job successfully an individual should demonstrate the following competencies:

• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Technical Knowledge – knowledgeable in multiple specific trade areas.
• Safety and Health Management – Understands health and safety policies and procedures and ensures their proper application. 
• Teamwork – Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Job Requirements

• 1+ years of experience in apartment maintenance.
• Level II or Universal EPA Refrigerant Certification
• Must be able to physically complete assigned job duties and take direction.
• Predictable and regular attendance and ability to report to work on time are required.