Service Technician II

Job Summary

The Service Technician II performs intermediate-level diagnostics, repairs, and component replacements on transit buses with minimal supervision. This role supports service and warranty operations by completing campaign repairs, assisting with pre-delivery inspections (PDI), and troubleshooting mechanical and electrical systems in accordance with OEM standards. The technician is expected to use service documentation, engineering guidance, and diagnostic tools to resolve complex issues and serves as a mentor to entry-level technicians.

Key Responsibilities

• Perform intermediate mechanical, electrical, and hydraulic repairs and component replacements

• Conduct and support pre-delivery inspections (PDI) to ensure vehicles meet quality standards

• Diagnose system faults using schematics, service manuals, and diagnostic software

• Repair or replace components including pumps, valves, wiring, relays, hoses, brakes, and assemblies

• Accurately complete service records and repair documentation

• Support installation of upgraded systems and new components

• Follow safety protocols and proper tool handling procedures

• Provide coaching and technical support to junior technicians

• Participate in technical training and skills development

• Travel regularly to customer sites and service locations as required

Qualifications

• High school diploma or GED required

• Technical or vocational training in automotive, diesel, or industrial systems preferred

• 2–4 years of hands-on mechanical and electrical repair experience

• Valid drivers license required

Required Skills & Knowledge

• Intermediate knowledge of mechanical, electrical, and hydraulic systems

• Ability to read wiring diagrams, blueprints, and service documentation

• Proficiency with diagnostic tools and repair software

• Experience working with heavy-duty vehicle systems (engines, transmissions, air brakes, suspension, and electrical components)

• Strong troubleshooting, documentation, and communication skills

• Ability to work independently and collaboratively

• Strong safety awareness and attention to detail

• Willingness to travel frequently, including overnight assignments