Service Technician - McHenry

The Service Technician is responsible for performing repair, calibration, conversion, field service, training, and demonstration activities at both ITH and customer locations. This role requires travel for work at offsite locations, and technicians will also engage in general tasks related to toolbox fabrication, inventory management, and providing backup support to other roles.

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and training

Why you should apply for this position today

This position offers the chance to work in a dynamic role that combines technical skills with customer interaction, providing a fulfilling experience in the field of service and repair. Youll have the opportunity to be part of a team that values quality work and customer satisfaction, making a real difference in the industry.

Skills

• Ability to effectively communicate with supervisors, co-workers, and customers
• Strong multitasking abilities and time management skills
• Proficiency in reading and understanding written documents and instructions
• Capability to lift up to 50 lbs unassisted
• Valid drivers license and ability to travel as needed
• Comfort in climbing ladders and scaffolding

Responsibilities

• Perform repairs and calibration of ITH tools in both shop and field settings
• Travel to customer sites for field service work, up to 40% of the time
• Enter and track repair information in the database
• Modify and prepare toolboxes for ITH tool kits
• Pack and unpack tools for trade shows
• Maintain inventory records and assist with physical counts
• Provide training and demonstrations at customer sites
• Carry out product conversions as per production orders

Qualifications

• Must be a US Citizen or Green Card holder
• Strong organizational and prioritization skills
• High level of quality in work output
• Ability to work harmoniously with others and accept supervision
• Excellent attendance and punctuality
• Professional appearance and demeanor

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• Certification in a relevant technical field is a plus but not required

Experience Requirements

• Previous experience in a technician role or similar field preferred
• Familiarity with tools and equipment related to service and repair
• Experience in customer service roles is an advantage

Why work in Holiday Hills, IL

Holiday Hills offers a community-oriented environment with a friendly atmosphere and a range of recreational activities. The area boasts beautiful landscapes and parks, making it an ideal place for those who enjoy outdoor activities. With a close-knit community and easy access to larger cities, employees can enjoy a balanced lifestyle while residing in a tranquil setting.

Required Knowledge, Skills, and Abilities: (Companies ATS Questions):

1. Are you able to routinely hear, see, and talk to effectively communicate in person and by telephone with supervisors, co-workers, and customers

2. Are you able to frequently and accurately work on several tasks at the same time within assigned deadlines

3. Can you read and understand written documents and data

4. Can you read, understand, and follow written and oral instructions

5. You must be able to lift 50 lbs unassisted

6. You must must be able to climb ladders and scaffolding

7. You must have a valid driver's license

8. You must be able to rent cars while traveling

9. Must be a US Citizen or Green Card holder.