Service Technician (Remote)

Ginlong Solis USA is seeking a Service Technician to join our Service department in the United States. We prefer this individual be located on the West Coast of the USA with access to an airport as travel will be required. We are seeking hard working, motivated, and well organized individual with a focus on continuous improvement to exceed expectations. 

This individual will be responsible for helping staff our service line, which operates M-F 7AM to 5PM PST, and travel to sites for commissioning, troubleshooting, or repair activities.

Primary functions and responsibilities:

• Troubleshoot, repair, and commission string inverters.
• Document site visits and service calls.
• Follow site safety procedures and perform work in a safety conscious manner. 
• Develop detailed knowledge of our products.
• Communicate trends in PV market to improve the product.
• Contribute to the global service platform.

Skills/Qualifications:

• Minimum of 1 year of electrical installation and repair experience.
• Experience with on site safety.
• Competent electrical troubleshooting skills.
• Basic understanding communication devices that operate under the TCP and Modbus protocols.
• Proficiency on a PC computer with basic hardware, software, and networking abilities.
• Knowledge of solar market is preferred.
• Knowledge of National Electric Code.
• Valid Driver’s license.
• Positive attitude and willingness to learn.
• Ability to read electrical / mechanical drawings, equipment manuals and technical specifications.
• Ability to work under direction from remote management.
• Ability to analyze and solve problems effectively.

Physical demands:

• The physical demands of this position are limited to those found in a normal field service environment.
• While performing the duties of this job, employee is required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; talk and hear.
• Field activities can include extended periods of standing, bending or kneeling.
• Employee must occasionally lift and/or move up to 75 pounds.
• Driving/flying required for site visits.

Work environment:

• The work environment will consist of a home office, with 25%-50% travel to a field environment.
• While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposed to extreme weather temperatures.

Compensation:

• Competitive salary dependent on experience.
• Full Range of Benefits: Medical, Dental, Vision and Life Insurance for you and your dependents.
• 15 days of Paid Time Off (PTO) per year. 8 paid holidays per year.
• Paid Training.

Job Type: Full-time

Experience:

• Electrical installation and repair: 1 year (Required)

License:

• Driver's License (Required)

Required travel:

• 25%-50% (Required)