Service Technician Trainee

Primary Responsibilities

Offix will provide various training courses/programs to help further your knowledge and learn to:

• Read and interpret specification and schematics to determine machine settings, adjustments, installation, and assembly
• Diagnose office equipment issues using a variety of testing devices and background knowledge
• Demonstrate repair proficiencies on all equipment (digital copiers, faxes, printers etc.)
• Must be able to communicate with operators to determine problems prior to call or onsite visit
• Troubleshoot repair job ensuring equipment has effectively been repaired
• Write thorough and legible service reports ensuring all times from dispatch through to completion, parts used, parts needed to order, meter reading, PM counts etc.
• Accurately document all information
• Maintain a neat and orderly car stock, requesting replacement parts/items as needed
• Understand Offix’s service procedures, company policies and protocol with an excellent ability to follow through
• Perform occasional miscellaneous duties/projects as needed

Activities - Tasks - Skills

• Excellent follow-up and communication skills
• Excellent customer service and trouble shooting skills are essential
• Proactive problem solver and creative thinker

• High School Diploma – Vo Tech Graduate/Tech School Diploma or equivalent is a plus
• Seeking factory certifications