Service Technology Specialist (Immersive Learning Systems)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.
 

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

This role offers an exciting opportunity as part of a global team to contribute to the advancement of innovative immersive and digital learning solutions within a global extended enterprise environment. The successful candidate will provide oversight of immersive learning technologies that support virtual reality experiences, animations, video-based learning, and other modern training solutions. In partnership with cross-functional stakeholders, including IT, Legal, Digital, instructional design, and external vendors, this position helps ensure these platforms are secure, scalable, and aligned with enterprise standards. This is a highly collaborative role with meaningful impact on how emerging technologies are responsibly adopted to enhance learning and workforce capability across the organization. 

As an Service Technology Specialist (Immersive Learning Systems), you will be responsible for providing system training and support for Caterpillar dealers, participating in global software tool selection teams, and developing online system performance support resources. This position is part of an experienced, specialized IT team that manages multiple learning software platforms that work together to deliver a global learning ecosystem. 

Additional Information:

• Location:  Peoria, IL (United States)
• Required Travel: Up to 10% (Domestic & International)
• Relocation Assistance Offered: None.
• US Work Sponsorship Offered: None.

What You Will Do:

• Lead the day-to-day management and support of immersive learning platforms and digital training solutions, including virtual reality, animation, video-based learning, and online performance support tools 
• Administer platform configuration, user access, technical readiness, governance practices, and support processes to maintain system performance, usability, and compliance with enterprise standards 
• Partner with internal and external vendors, organizations, and cross-functional teams to evaluate capabilities, manage support, resolve issues, and deliver effective learning technology solutions 
• Provide learning system training and support to Cat dealers, while assisting in the design, development, and implementation of processes, interfaces, and tools that enhance learner experience and business capability 
• Participate in global teams to research, assess, and implement emerging learning technologies and tools that support people development professionals and organizational performance 
• Assist in interpreting guidelines, addressing learning technology issues, applying performance improvement metrics, and responding to organizational development needs with practical learning solutions 

What You Have (Basic Requirements):

• Education Requirement: College/university degree or 2 to 3 years of job-related experience accepted in lieu of a degree 

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. 
 
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. 
 
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. 
 
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. 
 
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. 
 
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. 
 
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. 

What Will Set You Apart (Top Candidates Will Have):

• Experience supporting learning technology platforms in a corporate or global environment, with the ability to balance technical administration, user support, and business needs 
• Familiarity with immersive learning technologies such as virtual reality, interactive media, or digital learning tools, along with a strong interest in emerging training solutions 
• Demonstrated ability to collaborate across IT, legal, vendors, and business teams to resolve issues, improve processes, and deliver scalable solutions 
• Strong communication, organization, and problem-solving skills, with the ability to interpret requirements, manage multiple priorities, and support continuous improvement initiatives 

What You Will Get:

You’ll have the opportunity to work with dealers and multiple teams across Caterpillar (Cat Trade COE, Cat Insurance Services, Cat Legal, Division Compliance, and Distribution Services Divisions) to mitigate risk and ensure all aspects of warranty claiming comply with applicable regulations.

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.  Learn more about the Caterpillar Experience.

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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