Service Writer

Description

Performance Toyota Fairfield is actively seeking an experienced Service Writer with a minimum of three years in the field. Our ideal candidate will excel in delivering personalized, outstanding assistance for a variety of light maintenance and repair services. At Performance Toyota Fairfield, we pride ourselves on our dedicated Service Advisors who not only possess comprehensive knowledge of our products but also prioritize providing sincere and thoughtful guidance to our valued customers. Join our team and help us create exceptional experiences for every client who walks through our doors! 

• Earn $55,000.00 to $75,000.00 Annually (Experience Based)
• Hours are Monday - Friday 7 am to 6 pm (Alternating Saturdays)
• This Position is Full Time
• Bilingual Is A Plus

Performance Toyota Fairfield offers a dynamic work environment with a strong sense of teamwork and a positive company culture. You’ll find opportunities for career growth and increased responsibility under supportive leadership. Located on Route 4 off I-275 near Cincinnati, we’re looking for individuals seeking a career, not just a job. We want to hear from you! 

Why Choose Performance Toyota Fairfield?

• Service shop is environmentally controlled all four seasons of the year!
• Performance Automotive Network provides Careers, not jobs!
• Advancement potential rewards top performers!
• 15 Time winner of the prestigious "President's Award" for outstanding performance in sales, SERVICE and guest satisfaction!

Employee Benefits Available:

• Paid vacation
• 401k retirement plans with Generous Company Match
• Health insurance
• Vision coverage
• Dental Plan
• HSA or FSA plans
• Life insurance
• Short- and long-term disability
• Technician Tuition Assistance Program
• Coming soon: "Performance Tech Academy"

Requirements

Responsibilities: 

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customer’s and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
• Close all repair orders and review with customers as they pick up their automobiles

Qualifications:

• 3+ years of Service (Writer) experience preferred
• High school diploma/GED preferred
• Competent level of computer literacy
• Substantial time management technique
• Have a general understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Need to have a great driving record
• Performance Toyota Fairfield is a drug-free workplace