Service Writer

Description

The primary responsibility of the Service Writer is to provide service advise and help customers through the service process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

• Greet customers and assist them with any inquiries they may have, either by phone or in person.
• Perform equipment walk around and documentation of customer concerns to enable the technician to properly diagnose and service the equipment
• Create, Process, and Bill customer repairs in operating system
• Consult with customer on applicable service specials and all hourly fees and charges.
• Prioritize required services and be prepared to provide options upon request.
• Scheduling Service Calls and informing service employees of appointments
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes.
• Provide basic support for all owner inquiries, whether by phone or in person.
• Spend quality time building relationship with the customer.
• Create reports for service manager regarding work in progress repair orders
• Collect all documentation for warranty repairs and attach in system
• Answer phones “3rd ring” 
• Running Monthly Efficiency Reports for Dave Roth
• Review WIP and collecting payment on completed repairs
• Contacting customers regarding expiring warranties
• Working with and submitting Insurance claims for authorization/payment

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE AND SKILLS

To perform this job successfully, an individual should have knowledge of Microsoft Word and Microsoft Excel software.

EDUCATION and/or EXPERIENCE

Typically 0-2 years of service writer experience

LANGUAGE AND INTERPERSONAL SKILLS

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information to management.

CERTIFICATES, LICENSES AND REGISTRATION

None required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. 

Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Sit/stand for prolonged period of times

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment. The noise level in the work environment varies between quiet and moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their s